Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ericka Hewins

Los Angeles

Summary

Dynamic and results-driven professional with extensive experience at the United States Postal Service. Proven ability to enhance mail distribution accuracy through meticulous attention to detail and strong problem-solving skills. Adept at fostering teamwork and collaboration, ensuring compliance with policies while delivering exceptional service to clients.

Overview

11
11
years of professional experience

Work History

Sales Service Distribution Associate

United States Postal Sevice
10.2022 - Current
  • Develop strong relationships with clients by providing reliable service and consistent communication regarding their mail distribution needs.
  • Follow strict adherence to USPS regulations in all aspects of mail handling and processing procedures.
  • Process passport applications, ensuring compliance with government regulations and accuracy of documentation.
  • Minimiz errors in mail distribution by double-checking addresses before placing items into appropriate slots or containers.

Bulk Mail Technician

United States Postal Service
08.2019 - 10.2022
  • Operated and maintained mail processing equipment to ensure timely delivery of postal services.
  • Performed regular audits of incoming shipments to verify contents against purchase orders, identifying discrepancies when necessary.
  • Utilized electronic postage meters accurately, reducing costs associated with incorrect postage application on outgoing mail items.
  • Trained new technicians on equipment usage and safety protocols, fostering a knowledgeable team environment.

Sales Service Associate

United States Postal Service
10.2018 - 08.2019
  • Developed strong client relationships through consistent communication and exceptional service delivery.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.

Postal Support Employee

United States Postal Service
11.2017 - 10.2018
  • Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to postal regulations.
  • Operated various postal equipment, enhancing workflow and accuracy in sorting and dispatching parcels.
  • Collaborated with management to develop best practices that enhanced productivity while ensuring compliance with postal guidelines.
  • Increased accuracy in mail distribution by carefully reviewing address information and identifying potential errors or inconsistencies.

Teller Associate

Bank of America
08.2014 - 11.2017
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and balancing drawers.
  • Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
  • Educated clients on banking products, enhancing their understanding of services available.
  • Collaborated with team members to streamline operations, improving workflow efficiency.

Education

Mount Vernon High School
Mount Vernon, NY

Skills

  • Policy adherence
  • Teamwork and collaboration
  • Problem-solving abilities
  • Excellent communication
  • Strong problem solver

Accomplishments

  • Worked with law enforcement to reduce illegal use of post office services.
  • Improved customer-facing post office activities to 95% from 20%.
  • Processed and sorted average of 1,500 pieces of mail per day.

Languages

English
Full Professional

Timeline

Sales Service Distribution Associate

United States Postal Sevice
10.2022 - Current

Bulk Mail Technician

United States Postal Service
08.2019 - 10.2022

Sales Service Associate

United States Postal Service
10.2018 - 08.2019

Postal Support Employee

United States Postal Service
11.2017 - 10.2018

Teller Associate

Bank of America
08.2014 - 11.2017

Mount Vernon High School

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Ericka Hewins