Ericka Demonteverde
52 Mabelle Avenue, Etobicoke,ON
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
2
2
years of professional experience
Work History
Dining Room Server
Oakpark Retirement Community, Valour
04.2023 - 08.2023
- Cleared and bussed tables and mopped lobby floors during closing times
- Accurately recorded and fulfilled customer food and beverage orders, ensuring order accuracy
- Proficient in explaining the menu, including special dishes, ingredients, and accommodating dietary restrictions
- Demonstrated exceptional customer service through active listening, empathy, and effective problem-solving.
Store Associate
TJX Company
05.2022 - 04.2023
- Offering customers assistance with locating merchandise at other locations
- Used sales tactics to sell products to customers and increase store sales
- Greeted customers and answered questions, assisting with needs and finding items
- Operated POS system and cash register for processing customer transactions and tracking payments.
Crew Member
McDonald's
09.2021 - 02.2022
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Addressed customer complaints by remaking dishes and administering refunds
- Accepted payment from customers and made changes as necessary.
Education
BBA - Accounting And Finance
Toronto Metropolitan University
Toronto, ON06.2027
High School Diploma -
St. Patrick's High School
Ottawa, ON06.2023
Skills
- Customer Assistance
- Transactions Processing
- Managing Cash Register
- Company Safety Policies
- Customer Service Best Practices
- Positive Customer Engagement
Exracurriculars
TedPack Leader
- Being a tedpack leader means taking on a leadership role, specifically supporting a group of 45 first-year students in the same program. As a tedpack leader, my primary responsibilities revolve around ensuring that these new students have a smooth transition into their academic journey and campus life. This includes providing them with essential information about our program and university, helping them navigate any challenges they might face, and being a source of guidance and support.
Timeline
Dining Room Server
Oakpark Retirement Community, Valour
04.2023 - 08.2023
Store Associate
TJX Company
05.2022 - 04.2023
Crew Member
McDonald's
09.2021 - 02.2022
BBA - Accounting And Finance
Toronto Metropolitan University
High School Diploma -
St. Patrick's High School
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