Summary
Overview
Work History
Skills
Timeline
Generic

Ericka Del Cid

Northridge

Summary

With over a decade of experience leading teams in dynamic retail environments, I bring a strong commitment to customer satisfaction and workplace safety. I prioritize team-oriented approaches to streamline workflows and consistently meet shift objectives. Known for my positive energy and dedication, I strive to ensure all partners feel recognized and valued. I am highly motivated to continue learning, growing, and excelling in future leadership roles, contributing to both team success and company goals.

Overview

10
10
years of professional experience

Work History

Store Manager

Starbucks
04.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed to decrease window times by half going from high 60s-70s to as low as 48.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers and maintain partner morale.
  • Improved customer satisfaction through partner care, working shoulder to shoulder with the team, and building trust.
  • Developing the capabilities of the shift supervisor team to effectively manage store operations in my absence by offering constructive feedback, engaging in one-on-one coaching sessions, and fostering a supportive work environment.

Assistant Manager

Starbucks
06.2020 - 04.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Had the opportunity to work in a high volume Drive Thru store and implement Give a name, Take a name, and Say a name in place to help with customer connections.
  • Make a schedule and make quick adjustments to find coverage when needed.
  • Build new relationships with the team and customers to gain their loyalty by creating a culture of warmth and belonging.
  • Identify gaps/opportunities in weekly/monthly trends to support business needs.
  • Work with my shift supervisor team to set expectations for baristas.

Shift Supervisor

Starbucks
11.2014 - 06.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Build strong relationships with the team, while building confidence.
  • Overseeing food waste management, updating pars on weekly basis.
  • In charge of RP order every week to ensure proper ordering is being executed to run a successful business day.
  • Coaching/giving feedback to peers and influencing them on a daily.
  • Consistently leading by example.
  • Focused and passionate about customer service, transferred to a new store where customer connections were as low as 21, a few months later, connections had risen above a 40, and continued to reach our goal of 50.

Skills

  • Customer/Partner Motivated
  • Resilient and adaptable
  • Passionate
  • Coachable
  • Reliable
  • Communication
  • Team leadership and coaching
  • Responsible
  • Goals and performance
  • Relationship building and management

Timeline

Store Manager

Starbucks
04.2021 - Current

Assistant Manager

Starbucks
06.2020 - 04.2021

Shift Supervisor

Starbucks
11.2014 - 06.2020

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Ericka Del Cid