Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Ericka Castillo

Etobicoke,Ontario

Summary

Hardworking and passionate job seeker with strong communication and organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

CASHIER

No Frills (Jim and Maria's)
01.2023 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.

SHIFT MANAGER

McDonald's (Lawrenzo Foods LTD)
05.2022 - 11.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.

CREW MEMBER

McDonald's (Lawrenzo Foods LTD)
05.2020 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

BIOTECHNOLOGY -

Humber College
Toronto, ON
04.2024

HIGH SCHOOL -

Etobicoke Collegiate Institute
Etobicoke, ON
06.2018

Skills

  • Work Ethic and Integrity
  • Customer Service
  • Professionalism
  • Reliability and punctuality
  • Written and verbal communication
  • Time management skills

Languages

English

Additional Information

Maria Casciaro (No Frill's Store Owner)

416-234-2068


Clarisse Jan De Leon (No Frill's Front End Supervisor)

647-284-8669


Timeline

CASHIER

No Frills (Jim and Maria's)
01.2023 - Current

SHIFT MANAGER

McDonald's (Lawrenzo Foods LTD)
05.2022 - 11.2022

CREW MEMBER

McDonald's (Lawrenzo Foods LTD)
05.2020 - 04.2022

BIOTECHNOLOGY -

Humber College

HIGH SCHOOL -

Etobicoke Collegiate Institute

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Ericka Castillo