Ericka B. Hermosilla
Sacramento
Summary
Dynamic retail professional with a strong foundation in customer service and communication. Demonstrates ability to manage multiple priorities in fast-paced environments while maintaining confidentiality and professionalism. Committed to delivering exceptional support and fostering collaborative relationships to enhance customer satisfaction.
Overview
1
1
year of professional experience
Work History
Office Staff
Sweet Angels Home Health
Sacramento
07.2025 - Current
- Provide professional support to patients, family members, and healthcare staff by answering phone calls and responding to inquiries.
- Communicate clearly and effectively to help individuals understand services and scheduling information.
- Coordinate patient appointments and manage multiple priorities in a fast-paced office environment.
- Maintain accurate records and handle sensitive patient information with confidentiality and professionalism.
- Collaborate with team members to ensure efficient communication and quality service.
- Resolve concerns and provide positive customer experiences through patience, empathy, and attention to detail.
- Demonstrate flexibility and willingness to learn new processes and responsibilities.
Education
High School Diploma -
Skills
- Customer Service
- Communication & Active Listening
- Problem Solving
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Administrative Support
- Phone & Customer Support
- Appointment Scheduling
- Record Management
- Confidential Information Handling
- Technology Adaptability
- Time Management
Languages
- English, Fluent
- Tagalog, Fluent
Additional Qualifications
- Passionate about technology and learning new products and services.
- Strong ability to connect with people and understand their needs.
- Quick learner who welcomes feedback and opportunities for growth.
- Comfortable working independently and as part of a team.
- Committed to maintaining professionalism and protecting confidential information.
- Dedicated to providing exceptional customer experiences.
Timeline
Office Staff
Sweet Angels Home Health
07.2025 - Current