Erick Zermeno
Bonita
Summary
Highly responsible, focused, bilingual, and always aspiring to achieve in the highest caliber; over ten years of professional experience in customer service; adaptive individual with ability to increase morale, resolve problems professionally, and the ability to go above and beyond to ensure customer and client happiness.
Overview
10
10
years of professional experience
Work History
Lead Barista
Pavaraga Espresso Bar
San Diego, CA
01.2025 - Current
- Trained and mentored new baristas on coffee preparation techniques and customer service standards.
- Ensured consistency in beverage quality through rigorous adherence to recipes and presentation guidelines.
- Oversaw daily operations, managing inventory levels and ordering supplies to maintain optimal stock.
- Implemented efficient workflows that improved service speed during peak hours while maintaining quality.
Sales Associate
Marshall Retail Group
San Diego
07.2023 - 11.2024
- Increased customer retention through personalized service and product recommendations.
- Trained and mentored new sales associates, enhancing team performance and cohesion.
- Streamlined inventory management processes to improve stock accuracy and reduce discrepancies.
- Collaborated with management to develop training materials for staff development initiatives.
Assistant Manager
Rubio's Coastal Grill
San Diego, CA, USA
07.2019 - 06.2023
- Capitalized on teamwork; built strong team chemistry and made significant progress in doing so.
- Pushed regional metrics by overshooting daily sales goals; opened numerous rewards programs for customers on daily basis.
- Ability to jump from position to position depending on daily necessities, line cook, cashier, customer service, inventory, and prep.
- Perfected customer service: gained recognition due to positive feedback received from customers.
Bus Operator
San Diego Metropolitan Transit
San Diego, CA, USA
07.2016 - 06.2019
- Heavy multitasking and attention to detail while maneuvering from point A to point B.
- Accomplishing my 3-year mark with zero accidents.
- Placing customers and their safety first, without sacrificing customer service.
- De-escalation of hostile scenarios with utmost professionalism in mind.
Education
Bachelor of Arts - Public Administration
San Diego State University
San Diego, CA05-2026
Associate degree - Arts, Law, Public Policy, and Society
Southwestern College
Chula Vista, CA05-2023
Skills
- Adaptability to change
- Effective communication skills
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Adapt to diverse groups
- Policy and procedure adherence
Languages
Spanish
Limited Working
Timeline
Lead Barista
Pavaraga Espresso Bar
01.2025 - Current
Sales Associate
Marshall Retail Group
07.2023 - 11.2024
Assistant Manager
Rubio's Coastal Grill
07.2019 - 06.2023
Bus Operator
San Diego Metropolitan Transit
07.2016 - 06.2019
Bachelor of Arts - Public Administration
San Diego State University
Associate degree - Arts, Law, Public Policy, and Society
Southwestern College