Erick Toledo-Ruiz
Indio
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
General Manager
EOS Fitness
Indio
07.2024 - Current
- Oversaw daily operations and maintained high service standards at fitness facility.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Developed training programs for new hires to enhance service quality.
- Implemented customer feedback systems to improve member engagement and satisfaction.
- Coordinated marketing initiatives to promote fitness programs and events effectively.
- Monitored equipment maintenance schedules and ensured compliance with safety regulations.
- Facilitated team meetings to align goals and address operational challenges collaboratively.
- Enhanced member retention strategies through personalized communication and support initiatives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw product development initiatives from concept through completion stages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
Loss Prevention Officer
Omni Hotels & Resorts
Rancho Mirage
04.2024 - 07.2024
- Monitored hotel premises to identify and prevent theft or suspicious activities.
- Conducted regular patrols to ensure safety and security of guests and staff.
- Collaborated with management to develop loss prevention strategies and procedures.
- Investigated incidents of theft, fraud, or policy violations within the hotel.
- Prepared detailed reports on security breaches and incidents for management review.
- Utilized surveillance equipment to monitor high-risk areas effectively.
- Maintained accurate records of inventory discrepancies and security incidents.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Prepared security reports to document and log theft, accidents and safety violations.
- Completed security forms to document losses of property or personal injury.
- Escorted undesirable persons off property to minimize security violations.
- Investigated complaints and concerns to remedy unsafe situations.
- Monitored employees entering and leaving property, inspecting parcels or packages.
Security Officer
Renaissance Esmeralda
Indian
04.2023 - 02.2024
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, maintaining order and assessing situations effectively.
- Collaborated with local law enforcement during emergency situations and investigations.
- Managed access control protocols to prevent unauthorized entry into restricted areas.
- Documented and reported security incidents accurately for further review.
- Provided assistance to guests, enhancing their experience through attentive service.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Assisted with crowd control during large events held at the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Cashier Assistant Manager
Mathis Brothers
Indio
04.2021 - 02.2023
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations and ensured accurate transaction processing.
- Trained new cashiers on company policies and customer service techniques.
- Collaborated with team members to resolve customer issues promptly.
- Monitored daily sales reports to identify trends and assist management.
- Implemented promotional displays to enhance store aesthetics and attract shoppers.
- Supported scheduling and staffing needs for optimal cashier coverage during peak hours.
- Identified potential theft risks within the store environment by monitoring suspicious activity.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Participated in meetings with other managers to discuss operational plans or initiatives.
- Created monthly reports summarizing sales figures, employee performance metrics, and other key business indicators.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Education
Indio High School
Indio, CASkills
- Operations management
- Staff scheduling
- Customer feedback systems
- Compliance management
- Revenue improvement strategies
- Team collaboration
- Marketing strategy development
- Risk assessment
- Employee recruitment
- Client engagement
- Problem solving
- Effective communication
- Time management
- Training program development
- Data analysis
- Customer relations
- Quality management
- Contract negotiations
- Event management and promotion
- Safety assurance
- Workflow planning
- Leader
- Staffing
- Outsourcing
- Negotiation skills
- Vendor negotiations
- Operations oversight
- Schedule management
- Sales
- Project management
- Sales expertise
- Profit and loss accountability
- Financial document control
- Customer experiences
- Service quality improvement
- Team oversight
- Revenue and market expansion
- Budget allocation
- Relationship building
- Succession planning
Accomplishments
- Piloted/ Developed a General manager in training program to help shape and develop assistant management in EOS Fitness
- Top performing General Manager in the state of CA for EOS Fitness
- Track record of adopting and developing EOS facilities to ensure monthly metrics are met and staff is properly trained
- Currently YTD Leader in Sales metrics for EOS Fitness in CA
- Award for exceeding monthly metrics at EOS Fitness
- Responsible for the development and promotion of the current General Manager at EOS Palm desert
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
General Manager
EOS Fitness
07.2024 - Current
Loss Prevention Officer
Omni Hotels & Resorts
04.2024 - 07.2024
Security Officer
Renaissance Esmeralda
04.2023 - 02.2024
Cashier Assistant Manager
Mathis Brothers
04.2021 - 02.2023
Indio High School