Erick Reyes
Gardena
Summary
Service-oriented professional with background in guest service roles. Have consistently demonstrated strong communication skills, problem-solving abilities and knack for maintaining guest satisfaction. Proven track record of fostering positive relationships with guests, enhancing company reputation with exceptional service. Skilled in using hotel management software to streamline operations and improve efficiency.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Alliance Ground International
Los Angeles
06.2023 - Current
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to guests, including email, telephone, and in-person inquiries.
- Maintained flights flying in and out of gates
- Certified Jet bridge driver
- Ran flight operations / having everything organized and leave on time
- Fast learner and worker , good under pressure with the operation
Aircraft Fueler
Menzies Aviation
Los Angeles
06.2022 - 04.2023
- Cleaned up any spills that occurred during the course of refueling operations.
- Cleaned machines and machine parts with solvents, cloths, air guns, hoses and vacuums.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Operated refueling vehicles to transport fuel to the aircraft.
- Maintained accurate records of fuel quantity dispensed, cost, type, and destination.
- Monitored arrival, parking, refueling, loading and departure of aircrafts.
- Received customer orders for aviation fuels via radio or telephone communication.
Education
High School Diploma -
Gardena High School
Gardena, CASkills
- Guest service and assistance
- Hospitality best practices
- Guest check-in and check-out
- Paperwork handling
- Listening skills
- Guest communication
- Fast learner
- Good under pressure
- Experience with the airport
- Security awareness
- VIP guest services
- Guest safety
Timeline
Guest Service Agent
Alliance Ground International
06.2023 - Current
Aircraft Fueler
Menzies Aviation
06.2022 - 04.2023
High School Diploma -
Gardena High School