Erick Ramos
Toronto,Canada
Summary
Highly motivated and professional Customer Service Representative with over 7 years of experience. As a bilingual driven candidate I am happy to say that my biggest strength having the ability to resolve customer issues in a timely manner as well as working in a team. Possess exceptional communication and interpersonal skills with a proven ability to manage time, calendar deadlines and responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Air Canada, Lester B. Pearson International Airport
01.2024 - Current
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Provided compassionate assistance during medical emergencies onboard.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Answered passenger questions and provided solutions to issues arising during flights.
Call Center Sales Representative (Spanish)
Amazon
01.2021 - 01.2024
- Assisted in the development of an online knowledge base, improving self-service options for customers seeking assistance outside operating hours.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered prompt service to prioritize customer needs.
Customer Service
Starbucks
12.2019 - 12.2020
- Managed calendars, scheduled appointments, and arranged meetings and conferences
- Prepared and distributed reports, presentations, and other materials
- Handled confidential documents and maintained their proper organization
- Coordinated travel arrangements and accommodations for executives and guests
Bankofficer Representative
Bankofficer Representative of Venezuela
12.2013 - 12.2019
- Helping customers feel welcomed and appreciated by resolving their questions about our products
- Handled softwares and applications to process customer orders
- Demonstrated product features and told customers about perks to have a better experience
- Kept cash flow, stocked products
Education
High school Diploma -
CALC City Adult Leaming Centre
01.2022
Bachelor - Buisiness Administration
University Romulo Gallegos
06.2016
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Calm under pressure
- Professional under pressure
- Customer Relationship Management
- Respectful
- Responsible
- Effective
- Empathic
- Career oriented
- Passionate
Certification
ILAC Communication and Service Essentials, Toronto, 01/23 - 08/23
ROUGE CREW INITIAL TRAINING AIR CANADA ROUGE April 2024
Air Canada Rouge Foundations for Excellence DISNEY INSTITUTE April 2024
Skillsandvalues
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Calm and professional under pressure
- Customer Relationship Management
- Bilingual (English and Spanish)
- Respectful, responsible, effective, empathic
- Career oriented and passionate
Timeline
Cabin Crew Member
Air Canada, Lester B. Pearson International Airport
01.2024 - Current
Call Center Sales Representative (Spanish)
Amazon
01.2021 - 01.2024
Customer Service
Starbucks
12.2019 - 12.2020
Bankofficer Representative
Bankofficer Representative of Venezuela
12.2013 - 12.2019
Bachelor - Buisiness Administration
University Romulo Gallegos
High school Diploma -
CALC City Adult Leaming Centre