Erick Ramirez
San Bernardino
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
New Hire Trainer
FedEx:Ground
San Bernardino
07.2021 - 08.2022
- Work with other departments to see which dates worked best to bring in new hires.
- Scheduled classes and orientation are based on the availability of classrooms, equipment, or instructors.
- Created onboarding materials, such as handbooks and manuals, for new hires.
Used Car Buyer
Toyota of San Bernardino
San Bernardino
07.2022 - 06.2023
- Appraised customers vehicles
- Test drive vehicle to ensure its safety and functional for public use
- Deescalate upset customers
- Responded promptly to customer inquiries regarding pricing and availability of vehicles.
- Maintained a database of available used cars based on make, model, year, price range.
- Fill out DMV paperwork
Appointment Center Representative
SAC Health System
San Bernardino
07.2023 - Current
- Schedule patients appointment with their primary physician or specialist
- Meet daily and weekly goals for appointments set
- Deescalate an upset patient by working with other departments to accommodate
- Ensured that all customer interactions met quality standards set by management.
Education
High School Diploma -
Rialto High School
Rialto06-2021
Skills
- Customer Care Management
- Account Management
- Curriculum Development
- Critical Problem Solving
Languages
Spanish
Native/ Bilingual
Timeline
Appointment Center Representative
SAC Health System
07.2023 - Current
Used Car Buyer
Toyota of San Bernardino
07.2022 - 06.2023
New Hire Trainer
FedEx:Ground
07.2021 - 08.2022
High School Diploma -
Rialto High School