Erick Moreno
Santa Rosa
Summary
Dynamic manager with a proven track record at marketing and customer services, excelling in team building and leadership. Expert in time management and quick decision making, I successfully enhanced customer satisfaction and optimized operations. My commitment to quality and effective communication drove team performance and engagement, ensuring projects were delivered on time and with extra attention at detail.
Overview
13
13
years of professional experience
Work History
Manager
AutoprideCarwash
06.2022 - Current
- MULTI-TASKING AND GOALS ORIENTED within established timeframes, executing (high expectations in quality, processes and rapid reaction from the crew).
- SALES ENTHUSIAST team support communicating clearly everyday goals (special attention on detail), tracking goals and motivating the team.
- Correct people in the correct position, properly trained.
- Enhanced customer satisfaction by resolving challenging everyday situations promptly.
- Quick and rapid action toward the car volume, keep a balance between the % of labor and car demand, always quality as priority no.1
- Cross-trained existing employees to maximize team agility and performance. Frequent evaluation and positive feedback.
Personal Trainer
Self-employeed
01.2020 - 05.2022
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- FLEXIBLE and trained in different type of methods, goals and age ranges.
- PASSIONATE, taking clients goals as mine and changing lifestyles.
Senior Project Developer
Nielsen Company
08.2012 - 08.2019
- Innovation Area point of contact between analyst and operations team to be able to get the soft and hard data (with the highest quality) for client results.
- Volume forecasts, data base analysis of tendencies to provide recommendations toward the launch (or re-launch) of a product to market.
- Expertise in communication lines such as concepts, insights, RTB, claims and appropriate feedback with clients. Presentations.
- Awareness of each step of the project, what are the potential barriers and meeting timeframes for each single of them.
- Clients based in the US and Brazil.
Education
Bachelor of Science - Marketing Research
Universidad Tecnologica De Mexico
Estado De Mexico 09-2020
Skills
- Service excellence
- Team leadership
- Efficient time management
- Decision-making
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager
AutoprideCarwash
06.2022 - Current
Personal Trainer
Self-employeed
01.2020 - 05.2022
Senior Project Developer
Nielsen Company
08.2012 - 08.2019
Bachelor of Science - Marketing Research
Universidad Tecnologica De Mexico
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