Erick Mendivil
Santa Ana
Summary
Dynamic Service Advisor with a strong work ethic at Long Beach BMW Motorcycles, excelling in customer service and vehicle assessment. Proven track record of enhancing customer satisfaction and consistently exceeding sales targets. Adept at multitasking and resolving complaints, fostering trust and loyalty through effective communication and service recommendations.
Overview
5
5
years of professional experience
Work History
Service Advisor
Long Beach BMW Motorcycles
11.2021 - 08.2022
- Educated customers on proper motorcycle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Costco
MEMBERSHIP
10.2017 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
San Pedro High School
San Pedro, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
Languages
Spanish
Timeline
Service Advisor
Long Beach BMW Motorcycles
11.2021 - 08.2022
Costco
MEMBERSHIP
10.2017 - 11.2021
San Pedro High School
Similar Profiles
Eduardo BanuelosEduardo Banuelos
BMW Certified Technician at Long Beach BmwBMW Certified Technician at Long Beach Bmw
Brian WhiteBrian White
Automotive Service Advisor at Long Beach BMW/MINIAutomotive Service Advisor at Long Beach BMW/MINI
Tad TjernagelTad Tjernagel
Motorcycle Technician / Warranty Administrator / Service Writer at BMW Motorcycles of DetroitMotorcycle Technician / Warranty Administrator / Service Writer at BMW Motorcycles of Detroit
Rene Fernando Ortega ChacónRene Fernando Ortega Chacón
Sales Support Team Leader at Telus InternationalSales Support Team Leader at Telus International
Wilfredo AparicioWilfredo Aparicio
Biomedical Enginner Service Techcnician at EQUITEC S.A. De C.V.Biomedical Enginner Service Techcnician at EQUITEC S.A. De C.V.