Erick Hernandez
Keolisnorthamerica
Adelanto
1
Language
1
Certification
14
years of professional experience
Experienced Coach Operator specializing in transit operations and customer service. Ensured punctual service and positive passenger experiences through defensive driving and conflict de-escalation. Enhanced team performance by promoting collaboration and adaptability.
Work History
Coach Operator
1 Year 10 Months- Conducted pre-trip inspections, ensuring vehicle readiness and compliance with safety standards.
- Operated transit vehicles safely while adhering to all traffic laws and regulations.
- Navigated designated routes efficiently, adapting to changing traffic conditions as needed.
- Navigated designated routes efficiently, adapting to changing traffic conditions.
- Reported mechanical issues promptly, facilitating timely repairs and minimizing service disruptions.
- Handled cash transactions accurately while maintaining accountability for daily revenue collections per company guidelines.
- Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
- Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
- Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
Coach Operator
4 Years 3 Months- Monitored passenger behavior, maintaining a safe and secure environment throughout journeys.
- Trained new operators on safety protocols and operational procedures for effective onboarding.
- Collaborated with dispatchers to coordinate schedules and optimize route performance.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
- Contributed to team success by participating in training sessions and sharing best practices with peers.
Coach Operator
6 Years 10 Months- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
- Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
- Promoted company policies and procedures through professional representation both in uniform and demeanor at all times.
- Managed emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Updated knowledge of industry trends and regulations through continuous learning opportunities such as workshops and seminars.
- Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
- Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
- Streamlined boarding process by efficiently collecting fares and validating passes, minimizing delays.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
Education
High School Diploma
Skills
Safe driving practices
Adaptive decision-making
Safety compliance
Pressure decision-making
Route optimization
Safety management
Fuel efficiency
Reliability and punctuality
Conflict de-escalation
Cost-effective routes
Certification
- Licensed- Class b, CDL with With air breaks, Passengers Endorsments
Languages
Spanish
Native or Bilingual
Timeline
Coach Operator
Keolisnorthamerica
09.2024 - 07.2026Read More
Coach Operator
Keolisnorthamerica
07.2019 - 10.2023Read More
Coach Operator
Golden Empire Transit
09.2012 - 07.2019Read More
Inglewood High School
High School Diploma
Read More