Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Gomez

Coquitlam

Summary

Adaptable and motivated worker with experience handling high-pressure customer interactions and warehouse operations. I’m looking to contribute to a team where I can deliver excellent service, stay organized, and keep things running smoothly

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Community & Cultural Festivals
06.2025 - 09.2025
  • Delivered customer service at major festivals including Carnaval del Sol, Caribbean Days Festival, and Fiesta Mexicana, as well as other large-scale community events.
  • Served hundreds of customers per day, with POS order numbers cycling from 01 to 99 2–4 times per shift.
  • Took orders, processed payments, provided accurate change, and issued order numbers in a high-pressure environment.
  • Managed unclaimed and pending orders to ensure accurate fulfillment and reduce waste.
  • Multitasked between assisting new customers and managing active orders during peak rushes.
  • Collaborated with team members to maintain smooth and efficient service under high-volume conditions.

Warehouse Associate

Mixteca Imports
07.2024 - Current
  • Located and retrieved products based on detailed order lists, ensuring timely fulfillment.
  • Built stable pallets, reducing product damage during transport.
  • Reported inventory discrepancies, contributing to accurate stock records.
  • Maintained a clean and organized workspace to improve accessibility.

Independent Consultant

Freelance AI Solutions
06.2025 - Current
  • Collaborated with small business owners to test and explore AI systems for improving efficiency in operations and customer engagement.
  • Designed and trialed automation workflows for tasks such as data entry, inventory tracking, and customer communication.
  • Collected feedback from business owners to refine solutions and identify real-world use cases.

Education

Diploma - General Business Studies

Douglas College
Coquitlam, BC

Skills

  • Customer Service & Communication
  • Cash Handling / POS Transactions
  • Multitasking Under Pressure
  • Team Collaboration
  • Problem-Solving & Adaptability
  • Inventory Management
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Associate

Community & Cultural Festivals
06.2025 - 09.2025

Independent Consultant

Freelance AI Solutions
06.2025 - Current

Warehouse Associate

Mixteca Imports
07.2024 - Current

Diploma - General Business Studies

Douglas College

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