Erick Gomez
Coquitlam
Summary
Adaptable and motivated worker with experience handling high-pressure customer interactions and warehouse operations. I’m looking to contribute to a team where I can deliver excellent service, stay organized, and keep things running smoothly
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Community & Cultural Festivals
06.2025 - 09.2025
- Delivered customer service at major festivals including Carnaval del Sol, Caribbean Days Festival, and Fiesta Mexicana, as well as other large-scale community events.
- Served hundreds of customers per day, with POS order numbers cycling from 01 to 99 2–4 times per shift.
- Took orders, processed payments, provided accurate change, and issued order numbers in a high-pressure environment.
- Managed unclaimed and pending orders to ensure accurate fulfillment and reduce waste.
- Multitasked between assisting new customers and managing active orders during peak rushes.
- Collaborated with team members to maintain smooth and efficient service under high-volume conditions.
Warehouse Associate
Mixteca Imports
07.2024 - Current
- Located and retrieved products based on detailed order lists, ensuring timely fulfillment.
- Built stable pallets, reducing product damage during transport.
- Reported inventory discrepancies, contributing to accurate stock records.
- Maintained a clean and organized workspace to improve accessibility.
Independent Consultant
Freelance AI Solutions
06.2025 - Current
- Collaborated with small business owners to test and explore AI systems for improving efficiency in operations and customer engagement.
- Designed and trialed automation workflows for tasks such as data entry, inventory tracking, and customer communication.
- Collected feedback from business owners to refine solutions and identify real-world use cases.
Education
Diploma - General Business Studies
Douglas College
Coquitlam, BCSkills
- Customer Service & Communication
- Cash Handling / POS Transactions
- Multitasking Under Pressure
- Team Collaboration
- Problem-Solving & Adaptability
- Inventory Management
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Community & Cultural Festivals
06.2025 - 09.2025
Independent Consultant
Freelance AI Solutions
06.2025 - Current
Warehouse Associate
Mixteca Imports
07.2024 - Current
Diploma - General Business Studies
Douglas College