Open To Work
ERICK DIAZ BENITEZ
Ontario
Summary
Innovative Chief Information Officer with 16+ years of experience with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
21
21
years of professional experience
Work History
Chief Information Officer
Meyers Flowers
08.2006 - 06.2024
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with Meyers stakeholders.
- Align organizational objectives with Meyers mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Develop and initiate Meyers new projects, manage costs, and monitor performance.
- Organized regular inventory meetings to review progress, share best practices, and set achievable targets for continued success.
- Modify and directed project plans to meet organizational needs.
- Facilitated cross-functional communication between sales, growers, and greenhouse operation teams to ensure cohesive efforts towards shared goals.
- Identify plans and resources required to meet Meyers project goals and objectives.
- Liaise with stakeholders to solve operational and workflow issues to reduce breakdown in data communication.
- Developed and maintained comprehensive reporting tools to provide management with relevant data on inventory performance, trends, and areas for improvement.
- Identify, review and apply policies and procedures.
- Evaluate business requirements, leveraging information to forecast costs relating to hardware, software and consulting
- Evaluate job and productivity performance by analyzing and interpreting data and metrics.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Direct technological improvements, reducing waste and business bottlenecks.
- Oversee operations and coordinated with managers to increase quarterly profits by 5%.
- Reengineered departments to establish top-performing groups while decreasing costs by 10%.
- Lead recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Implement working team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Align operations with stakeholders goals by automating production process.
Owner/Operations Manager
Dots Linked Services
11.2013 - 12.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintained strong relationships with customers and found new ones by identifying needs and offering appropriate services.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Modified and directed project plans to meet customer needs.
- Evaluated cost and quality of goods or services
- Developed reports and proposals as part of sales presentation to illustrate benefits from use of good or service
- Estimated costs of installing and maintaining equipment or services
- Prepared and administered sales contracts
- Consulted with clients after sale to resolve problems and to provide ongoing support
Human Resources Analyst
Banrural Bank
08.2003 - 08.2006
- Supervised and trained office staff in procedures and in use of current software
- Prepared employee payments and benefit payments by checks or electronic transfer
- Provided information to employees on payroll matters, benefit plans and collective agreement provisions
- Compiled statistical reports, statements, and summaries related to pay and benefits accounts
- Prepared and balanced period-end reports and reconcile issued payrolls to bank statements
Education
Manufacturing Leadership Certificate Program
Niagara College
Niagara-on-the-Lake, ON06.2018
Management of Human Resources Program
Niagara College
Niagara-on-the-Lake, ON04.2018
Programming Languages Certificate
Niagara College
Niagara-on-the-Lake, ON03.2013
E-commerce Webmaster Certificate
Niagara College
Niagara-on-the-Lake, ON03.2013
Computer Science Degree
Universidad Tecnologica De Nezahualcoyotl
Mexico City, Mexico07.2002
Advanced Microsoft Access Certificate
Dr Carlos Sosa Moss
Mexico City, Mexico08.1999
Skills
- Strategic Planning
- Budget Administration and Cost Management
- Quality Assurance and Control
- Cross-Functional Collaboration
- Project Management
- Business Expansion
- Lean Methodology
- Multi-Unit Operations Management
- Leadership and People Development
- Operational Analysis and Efficiencies
- Continuous Improvement Process
- Workflow Planning
Accomplishments
- Developed and programmed an innovative software package that join multiple databases, helps sales forecast , drives planning and manage inventory resulting in a indispensable tool to drive the company decision making.
- Developed and programmed a software that automatize logistics department, helping reduce admin work and organize the trucking loads and scheduling.
- Developed and programmed multiple software programs across Meyers Flowers company helping all the departments to increasing efficiencies.
Work Preference
Work Type
Full TimeTimeline
Owner/Operations Manager
Dots Linked Services
11.2013 - 12.2020
Chief Information Officer
Meyers Flowers
08.2006 - 06.2024
Human Resources Analyst
Banrural Bank
08.2003 - 08.2006
Manufacturing Leadership Certificate Program
Niagara College
Management of Human Resources Program
Niagara College
Programming Languages Certificate
Niagara College
E-commerce Webmaster Certificate
Niagara College
Computer Science Degree
Universidad Tecnologica De Nezahualcoyotl
Advanced Microsoft Access Certificate
Dr Carlos Sosa Moss
Similar Profiles
Cheryl SissonCheryl Sisson
Customer Service,stocker,flower processor, delivery driver at Conroy's Flowers /1800 Flowers,El cajonCustomer Service,stocker,flower processor, delivery driver at Conroy's Flowers /1800 Flowers,El cajon
Dean ChambersDean Chambers
State Account Manager at Lynch Flowers/ Pine Valley FlowersState Account Manager at Lynch Flowers/ Pine Valley Flowers
Teresa FlowersTeresa Flowers
Director of Marketing at Flowers Flooring & Flowers PaintingDirector of Marketing at Flowers Flooring & Flowers Painting
Mariah FuentesMariah Fuentes
Kitchen Staff Member at AmazonKitchen Staff Member at Amazon
Parmveer SinghParmveer Singh
Welding & Fabrication Technician at Sheridan CollegeWelding & Fabrication Technician at Sheridan College