ERICK DIAZ
111 St Paul Cres, St. Catharines,Ontario
Summary
Accomplished CIO/Operations Management at Meyers Flowers, adept in strategic planning and leadership, with a proven track record of significantly enhancing operational efficiencies and fostering cross-functional collaboration. Expert in leveraging technology and data analytics for improved decision-making. Demonstrates exceptional project management and people development skills, driving business expansion and continuous improvement.
Overview
21
21
years of professional experience
Work History
Chief Information Officer - Operations Management
Meyers Flowers
08.2006 - 06.2024
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Implemented advanced automation systems to optimize greenhouse operations.
- Developed data analytics tools to improve yield predictions and resource management.
- Implement working team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Direct technological improvements, reducing waste and business bottlenecks
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Align organizational objectives with Meyers mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Streamlined warehouse operations for increased efficiency through process improvements and staff training.
- Develop and initiate Meyers new projects, manage costs, and monitor performance.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Organized regular inventory meetings to review progress, share best practices, and set achievable targets for continued success.
- Modify and directed project plans to meet organizational needs.
- Facilitated cross-functional communication between sales, growers, and production teams to ensure cohesive efforts towards shared goals.
- Refine organizational structure to consolidate, streamline and delineate necessary functions.
- Identify plans and resources required to meet Meyers project goals and objectives.
- Liaise with stakeholders to solve operational and workflow issues to reduce breakdown in data communication.
- Developed and maintained comprehensive reporting tools to provide management with relevant data on inventory performance, trends, and areas for improvement.
- Identify, review and apply policies and procedures.
- Evaluate job and productivity performance by analyzing and interpreting data and metrics.
- Oversee operations and coordinated with managers to increase quarterly profits by 5%.
- Reengineered departments to establish top-performing groups while decreasing costs by 10%.
- Lead recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Owner/Operations Manager
Dots Linked Services
11.2013 - 12.2015
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintained strong relationships with customers and found new ones by identifying needs and offering appropriate services.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Modified and directed project plans to meet customer needs.
- Evaluated cost and quality of goods or services
- Developed reports and proposals as part of sales presentation to illustrate benefits from use of good or service
- Estimated costs of installing and maintaining equipment or services
- Prepared and administered sales contracts
- Consulted with clients after sale to resolve problems and to provide ongoing support
Human Resources Analyst
Banrural Bank
08.2003 - 08.2006
- Supervised and trained office staff in procedures and in use of current software
- Prepared employee payments and benefit payments by checks or electronic transfer
- Provided information to employees on payroll matters, benefit plans and collective agreement provisions
- Compiled statistical reports, statements, and summaries related to pay and benefits accounts
- Prepared and balanced period-end reports and reconcile issued payrolls to bank statements
Education
Manufacturing Leadership Certificate Program
Niagara College
Niagara-on-the-Lake, ON06.2018
Management of Human Resources Program
Niagara College
Niagara-on-the-Lake, ON04.2018
Programming Languages Certificate
Niagara College
Niagara-on-the-Lake, ON03.2013
E-commerce Webmaster Certificate
Niagara College
Niagara-on-the-Lake, ON03.2013
Computer Science Degree
Universidad Tecnologica De Nezahualcoyotl
Mexico City, Mexico07.2002
Advanced Microsoft Access Certificate
Dr Carlos Sosa Moss
Mexico City, Mexico08.1999
Skills
- Strategic Planning
- Budget Administration and Cost Management
- Quality Assurance and Control
- Cross-Functional Collaboration
- Project Management
- Business Expansion
- Lean Methodology
- Multi-Unit Operations Management
- Leadership and People Development
- Operational Analysis and Efficiencies
- Continuous Improvement Process
- Workflow Planning
Accomplishments
- Developed and programmed an innovative software package that join multiple databases, helps sales forecast , drives planning and manage inventory resulting in a indispensable tool to drive the company decision making.
- Developed and programmed a software that automatize logistics department, helping reduce admin work and organize the trucking loads and scheduling.
- Developed and programmed multiple software programs across Meyers Flowers company helping all the departments to increasing efficiencies.
Timeline
Owner/Operations Manager
Dots Linked Services
11.2013 - 12.2015
Chief Information Officer - Operations Management
Meyers Flowers
08.2006 - 06.2024
Human Resources Analyst
Banrural Bank
08.2003 - 08.2006
Manufacturing Leadership Certificate Program
Niagara College
Management of Human Resources Program
Niagara College
Programming Languages Certificate
Niagara College
E-commerce Webmaster Certificate
Niagara College
Computer Science Degree
Universidad Tecnologica De Nezahualcoyotl
Advanced Microsoft Access Certificate
Dr Carlos Sosa Moss