Erick Delgado
Los Angeles
Summary
Motivated and adaptable professional with over four years of progressive experience in the hospitality industry, including leadership roles in high-volume restaurant operations. Proven ability to manage teams, resolve conflicts, and deliver exceptional customer service across fast-paced environments. Experienced in academic research and data analysis (RStudio), with strong communication, critical thinking, and organizational skills developed through coursework in psychology and hands-on volunteer settings. Fluent in English and Spanish; prepared to apply versatile skills in customer-focused, administrative, or research-based roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
LA Oaxaca Restaurant
Los Angeles
06.2024 - Current
- Played a key role in opening the restaurant during its launch in Summer 2024, helping establish daily operations, train initial staff, strategize and implement service procedures
- On-boarded, trained and educated new hires in customer service, building strong relationships with customers to enhance revenue and customer loyalty.
- Supported hiring, scheduling, and host coordination to ensure quality of service and positive brand representation
- Chose to transition into a server role during the academic year to balance coursework and leadership roles continuing to contribute to team success
- Assisted with floor management, guest issue resolution, and staff support as needed
Assistant General Manager
Blurred Limes Hospitality Co
Los Angeles
04.2021 - 06.2024
- Promoted through six roles across front- and back-of-house operations in a high-volume, multi-location restaurant chain
- Managed shift operations: supervised staff, trained new hires, created schedules, and ensured compliance with safety protocols
- Delivered exceptional guest service by coordinating dine-in and to-go orders, resolving customer concerns, and supporting team communication
- Operated and troubleshot POS systems (Toast, Square); ensured order accuracy and smooth pacing during peak hours
- Supported back-of-house team with food prep, restocking, and maintaining health and cleanliness standards during rushes
- Collaborated across departments to maintain high service quality and team performance in fast-paced environments
Volunteer
Kaiser Permanente
Los Angeles
01.2019 - 06.2019
- Escorted patients throughout hospital to facilitate discharge processes and reunite with family members.
- Staffed front desk to check in visitors, ensuring timely provision of patient room information.
- Delivered important documents and paperwork between departments to assist hospital staff efficiently.
- Collaborated with volunteers to cover breaks and coordinate tasks for seamless daily operations.
Education
Bachelor of Arts - Psychology
University of California, Los Angeles
Los Angeles, CA01-2025
Associate of Arts - Psychology
Los Angeles City College
Los Angeles, CA01-2022
Skills
- POS system proficiency (Toast, Square)
- Inventory management (FIFO and invoicing)
- Event coordination and guest management
- Third-party delivery management (DoorDash, UberEats, GrubHub, Caviar)
- Food preparation and kitchen operations
- Bilingual communication (English and Spanish)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- RStudio (basic proficiency); academic research and data analysis
- Critical thinking, problem-solving, and written communication skills
Certification
- Responsible Beverage Service (RBS) Certification
- Food Handler Card
References
References available upon request.
Timeline
Assistant Manager
LA Oaxaca Restaurant
06.2024 - Current
Assistant General Manager
Blurred Limes Hospitality Co
04.2021 - 06.2024
Volunteer
Kaiser Permanente
01.2019 - 06.2019
Bachelor of Arts - Psychology
University of California, Los Angeles
Associate of Arts - Psychology
Los Angeles City College
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