Erick Blanco
Los Angeles
Summary
Hi, my name is Erick I am a customer service professional with 8 years of experience known for sincerity and helpful nature. Hardworking and confident decision-maker who values feedback for self-improvement. I am committed to growth and excellence in role.
Overview
8
8
years of professional experience
Work History
Accountant
Embassy Suites
07.2024 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, accrued expenses, and line of credit transactions.
- Prepared and filed tax forms to meet needs of customers.
- Reduced outstanding accounts receivable by developing and enforcing stricter credit control policies.
- Entering 60+ invoices, to make sure vendors are pay on time.
Task Force
Embassy Suites
03.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Hotel Front Desk Receptionist
Embassy Suites
08.2022 - Current
- Handled high volume of phone calls and routed to proper guest or internal department.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Hotel Front Desk Receptionist
Hampton Inn and Suites
08.2021 - 08.2022
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Manager
Mc Donalds
10.2017 - 05.2021
- Recruited and hired qualified candidates to fill open positions.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Cashier
Target
06.2019 - 08.2020
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
High School Diploma -
Alliance Piera Barabaglia Shaheen Health Services Academy
Los Angeles, CA08.2017
Skills
- Verbal and written communication
- Staff Management
- Handling money/Cash procedures
- Food Safety
- Complaint Resolution
- Verbal and Written Communication
- Guest Services
- Front Desk Operations
- Teamwork and Leadership
- Staff Training
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accountant
Embassy Suites
07.2024 - Current
Task Force
Embassy Suites
03.2024 - Current
Hotel Front Desk Receptionist
Embassy Suites
08.2022 - Current
Hotel Front Desk Receptionist
Hampton Inn and Suites
08.2021 - 08.2022
Cashier
Target
06.2019 - 08.2020
Manager
Mc Donalds
10.2017 - 05.2021
High School Diploma -
Alliance Piera Barabaglia Shaheen Health Services Academy
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