Eric Jude Sentillas
Edmonton,AB
Summary
Adept at driving operational excellence and enhancing process efficiency, I leveraged my analytical thinking and office management skills at Adept Business Partners Outsourcing to significantly improve workflow processes. My expertise in staff management and quality standards fostered a culture of continuous improvement, achieving notable increases in productivity and compliance.
Overview
21
21
years of professional experience
Work History
Administrative Manager
Adept Business Partners Outsourcing
2022.10 - 2024.07
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Account Manager
Staff Outsourcing Solutions
2022.02 - 2022.10
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
QA/QC Auditor
WSP
2016.07 - 2021.05
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Administering clients Management System by supporting the functional areas to have a systematic access on its document that is relevant
in the completion of project. - Coordinates with all department and/or document
owner for the updating and approval of documents. - Develop, document, or maintain standard, best practice, or system usage procedure.
- Assign document reference number and maintain an updated document register.
- Monitor regulatory activity to maintain compliance with records and document management standards.
- Analyze and generate graphical summary report.
HSE Coordinator
Parsons Brinckerhoff
2013.06 - 2016.06
- Conducted regular site inspections to identify potential hazards and ensure compliance with company policies and regulations.
- Ensured proper use of personal protective equipment, reducing the occurrence of workplace injuries.
- Investigated incidents thoroughly, identifying root causes and recommending appropriate preventive measures to prevent recurrence.
- Streamlined incident reporting processes to ensure timely response and corrective actions.
- Supported management in achieving key performance indicators related to Health Safety and Environment resulting in overall business sustainability and growth.
- Fostered a culture of safety within the organization by regularly communicating expectations and promoting open dialogue on workplace concerns among employees at all levels.
- Executed successful audits both internally and externally leading to improved facility-wide compliance ratings and overall safety culture development.
- Maintained accurate records of safety data, facilitating trend analysis for continuous improvement initiatives in the HSE domain.
- Reduced workplace accidents through thorough risk assessments and proactive hazard identification.
- Managed safety equipment inventory effectively, guaranteeing availability when required.
Operations Supervisor
Do It Marketing Philippines Inc.
2013.02 - 2013.06
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducts an assessment to areas needed to establish or improves including auditing compliance, quality ratings and health and safety performance.
Industrial Engineer
Saudi Ceramic Company
2009.11 - 2011.12
- Identified problems and recommended new processes to improve performance and reduce costs.
- Conducted time studies for various manufacturing processes, optimizing workstations and reducing cycle times.
- Enhanced overall operational efficiency through redesigning workflow and layout of production lines.
- Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes.
- Do analysis and comparative report with regards to machine breakdowns; including maintenance performance with regards to troubleshooting and machine effectiveness.
- Provided technical support and troubleshooting expertise for equipment malfunctions, reducing downtime and maintaining production targets.
- Facilitated root cause analysis sessions to identify issues contributing to downtime or waste within the facility.
- Designed labor utilization standards to balance worker efficiency with employee satisfaction, increasing overall productivity and satisfaction.
- Collected and organized data for use in key decision-making.
- Supervised production workers to determine problematic areas and implement solutions for optimized production.
Section Head
SCI - Cebu (Technical Services)
2007.01 - 2009.04
- Ensured compliance with industry regulations by conducting regular audits and implementing corrective actions as needed.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Enhanced company reputation by consistently meeting or surpassing goals in areas such as safety, quality assurance, and environmental sustainability.
- Conducted thorough analyses of operational data to identify areas for improvement and recommend actionable solutions.
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
- Oversaw the successful launch of multiple high-priority projects, demonstrating strong leadership skills and strategic planning abilities.
- Optimized workflow processes for increased efficiency, resulting in reduced turnaround times for deliverables.
- Delivered measurable results through the execution of targeted process improvements that drove cost savings without sacrificing quality or service levels.
- Collaborated with stakeholders to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful implementation of initiatives.
- Developed a comprehensive training program for new hires, resulting in reduced onboarding time and improved job satisfaction.
Section Head
FAC - Quality Assurance Department
2006.04 - 2006.12
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Analyzed quality threshold metrics to compile QMS reports.
- Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.
- Enhanced overall efficiency by conducting thorough root cause analysis and devising strategic plans for improvement.
- Led a team of QA analysts to streamline processes for faster issue resolution.
- Facilitated training sessions on quality assurance methodologies, equipping staff members with essential skills for success in their roles.
- Spearheaded the adoption of best practices within the QA team, elevating overall performance standards across the organization.
- Promoted a culture of accountability within the team through regular performance evaluations and feedback sessions.
- Reduced customer complaints by identifying critical product defects and coordinating corrective measures.
- Conducted regular audits of production processes, maintaining compliance with industry regulations and company policies.
- Collaborated with cross-functional teams to ensure product consistency and adherence to quality standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Recorded, analyzed, and distributed statistical information.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
QMS Auditor
SCI- Cebu (Quality Management System Department)
2005.01 - 2006.04
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Interviewed auditees to gather data needed to conduct audits.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
Process Engineer
Metrowear Inc.
2003.06 - 2004.12
- Provided technical assistance to production team when issues arose.
- Evaluated new technologies and equipment upgrades to enhance overall process capabilities, ensuring market competitiveness.
- Coordinated with suppliers to resolve raw material issues affecting production schedules.
- Optimized manufacturing processes by implementing continuous improvement initiatives and lean methodologies.
- Implemented standardized work instructions, enhancing operator understanding of critical tasks and improving workflow consistency.
- Identified bottlenecks in the production line through capacity analysis studies, increasing overall throughput rates as a result.
- Championed and facilitated kaizen events to drive continuous improvement efforts throughout the organization, resulting in a culture of operational excellence.
- Collaborated with maintenance teams on preventive maintenance programs aimed at extending the lifespan of critical equipment components.
- Supported new product development efforts through scale-up activities from pilot-scale testing to full-scale production implementation.
- Streamlined data collection methods for key process indicators, enabling real-time monitoring of operations performance trends.
- Coordinated with quality assurance to address and rectify customer complaints, ensuring customer satisfaction.
- Optimized production processes, resulting in increased efficiency and reduced waste.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
Education
Basic Training Diploma - Caregiving Course NC II
Britech College
Mandaue City, Cebu, Philippines04.2024
Bachelor of Science - Industrial Engineering
University of San Carlos - Technological Center
Cebu, Philippines03.2003
High School Diploma -
Saint Alphonsus Catholic School
Lapu-Lapu City, Cebu, Philippines03.1996
No Degree -
Mactan Elementary School
Lapu-Lapu City, Cebu, Philippines03.1992
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Microsoft Office Suite
- Recordkeeping and Reporting
- Documentation and control
- Quality Standards
- Process Improvement
- Hiring and Training
- Database Administration
- Developing Policies and Procedures
- Corrective Action Implementation
- Data Entry
- Analytical Thinking
- Facility Maintenance
Languages
English
Professional Working
Timeline
Administrative Manager
Adept Business Partners Outsourcing
2022.10 - 2024.07
Account Manager
Staff Outsourcing Solutions
2022.02 - 2022.10
QA/QC Auditor
WSP
2016.07 - 2021.05
HSE Coordinator
Parsons Brinckerhoff
2013.06 - 2016.06
Operations Supervisor
Do It Marketing Philippines Inc.
2013.02 - 2013.06
Industrial Engineer
Saudi Ceramic Company
2009.11 - 2011.12
Section Head
SCI - Cebu (Technical Services)
2007.01 - 2009.04
Section Head
FAC - Quality Assurance Department
2006.04 - 2006.12
QMS Auditor
SCI- Cebu (Quality Management System Department)
2005.01 - 2006.04
Process Engineer
Metrowear Inc.
2003.06 - 2004.12
Basic Training Diploma - Caregiving Course NC II
Britech College
Bachelor of Science - Industrial Engineering
University of San Carlos - Technological Center
High School Diploma -
Saint Alphonsus Catholic School
No Degree -
Mactan Elementary School
Similar Profiles
BON ERIKBON ERIK
IT Manager at Transcend Office Priorities Solutions Business Process Outsourcing Inc.IT Manager at Transcend Office Priorities Solutions Business Process Outsourcing Inc.
Janarthanan AnthonyJanarthanan Anthony
Team Supervisor at Lycatel business outsourcing pvt ltdTeam Supervisor at Lycatel business outsourcing pvt ltd
Gaganpreet Kaur BajwaGaganpreet Kaur Bajwa
Call Center Representative at NTT - Business Process OutsourcingCall Center Representative at NTT - Business Process Outsourcing