Eric Santos
Rialto
Summary
Motivated Housing Specialist who thrives in a dynamic, challenging and fast paced professional environment. Assertive with a wide variety of management skills and an unsurpassed work ethic with excellent customer service skills. Fifteen years work experience in the LIHEAP, DOE and ESAP programs from field installer up to production manager. California state contractor of a C-61/ D-65 Weatherization and Energy Conservation license holder.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housing Specialist II
Riverside County Community Action Partnership
10.2023 - Current
- Conducted comprehensive weatherization assessments to determine housing needs and eligibility for LIHEAP and DOE programs.
- Monitored program compliance with federal, state and county regulations, ensuring adherence to Technical Reference Manual (TRM) policies.
- Trained new staff on best practices in case management and client engagement strategies.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Established positive rapport with clients by providing exceptional customer service and addressing their homes needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Maintained positive communication with sub-contractors to complete work orders in a timely manner.
- Maintained quarterly inventory reports for the department lead,
Field Supervisor
Reliable Energy Management Company
07.2023 - 10.2023
- Supervised field operations, ensuring adherence to safety protocols and regulatory compliance.
- Coordinated project schedules, optimizing resource allocation and minimizing downtime.
- Trained and mentored junior staff, enhancing team performance and technical skills.
- Implemented process improvements that increased operational efficiency across multiple projects.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
Production Manager
TruTeam Of California
04.2017 - 12.2022
- Senior production manager in charge of handling CSD LIHEAP and DOE contracts for Riverside, Orange and Los Angeles Counties. And also overseeing Southern California Gas company Energy Savings Assistance Program.
- Reviewed and prepped completed LIHEAP and DOE files to turn into CAP organizations.
- Reviewed and approved completed work orders to turn into SOCAL Gas ESAP program.
- Preformed jobsite safety and standards inspections at various CAP and ESAP jobsites to ensure approved measures were installed to TRM (technical reference manual) and IS (installations standards) manuals codes.
- Scheduled in-home customer service requested appointments with clients for all programs.
- Preformed HVAC system assessments for potential repair/ replacement per program guidelines.
- Preformed Water Heater assessments for potential repair/ replacements per program guidelines.
- Provided customer service at high level to a very diverse community.
- Addressed personnel issues and scheduling conflicts promptly amongst installers and clients.
- Directed key personnel in correct production techniques to achieve required quality per program guidelines.
- Opening and closing shop duties.
Scheduling Coordinator
TruTeam Of California
08.2011 - 03.2017
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up Weatherization, HVAC and Appliance repair/ replacement appointments with customers for LIHEAP, DOE and ESAP programs.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Purchased approved materials for installation and stock per TRM and IS manuals.
- Provide initial customer service support. Scheduling warranty work as well as customer complaints.
Installer
TruTeam Of California
01.2010 - 07.2011
- Operated power tools, field equipment according to safety standards.
- Installed weatherization measures per IS manual for ESAP program.
- Calculated materials and time needed for each job.
- Provide high level of customer service at home visits.
- Explain approved measures installed to home owner per IS ESAP guidelines.
- Preformed (NGAT) Natural Gas Appliance Testing to functioning gas appliances in the home after weatherization was completed.
- Red tagged and shut down unsafe gas appliances while notifying Southern California gas company.
- Provided gas appliance assessments for potential repair/ replacements.
Education
High School Diploma -
Riverside Community College
Riverside, CASkills
- Training Skills
- Quality Standards
- OSHA Regulations
- Inventory Management Specialist
- Operations Management
- Customer Response
- Control of Expenses
- Active Listening
- Speaking
- Customer Support
- Critical Thinking
Certification
- C-61 / D65 - Weatherization and Energy Conservation license holder
- Lead safe certified renovation # R-R-21649-21-00096
- OSHA 10 Certified # 34-006312426
- CSD certified Basic Weatherization
- CSD certified Duct & Shell Leakage Diagnostic Training
- CSD certified Combustion Appliance Safety Training
- Southern California Gas Company (ESAP) NGAT certification #2571
Timeline
Housing Specialist II
Riverside County Community Action Partnership
10.2023 - Current
Field Supervisor
Reliable Energy Management Company
07.2023 - 10.2023
Production Manager
TruTeam Of California
04.2017 - 12.2022
Scheduling Coordinator
TruTeam Of California
08.2011 - 03.2017
Installer
TruTeam Of California
01.2010 - 07.2011
High School Diploma -
Riverside Community College
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