Eric Fernandez
Los Angeles
Summary
Professional with strong background in residential management, adept at ensuring smooth operations and building maintenance. Proven ability to foster team collaboration and drive results in dynamic environments. Expertise in tenant relations, conflict resolution, and property administration. Known for reliability, adaptability, and effective problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Resident Manager
Sares-Regis
Los Angeles, CA
09.2025 - Current
- Oversaw daily operations, ensuring efficient property management and tenant satisfaction.
- Coordinated maintenance requests, enhancing response times and service quality for residents.
- Facilitated resident events, fostering community engagement and enhancing tenant retention rates.
- Managed lease administration processes, ensuring compliance with company policies and local regulations.
Floor Manager
Clifton's Republic
Los Angeles, CA
08.2024 - 09.2025
- Oversee nightly operations and maintain established culture.
- Assist with Inventory control and management
- Supervise and support entire staff throughout service.
- Cash handling
- Maintain a safe working environment for guests and team members.
Resident Manager
Reel Assets, LLC
Los Angeles, CA
02.2017 - 08.2022
- Helped orient new residents to property through tours, outreach events and open-door communication policy.
- Reviewed rental applications, conducted background checks, and approved qualified tenants.
- Developed and maintained relationships with vendors and contractors.
- Handled emergency maintenance and tenant issues, including leaks, non-functional heat or AC and lock-outs.
- Resolved customer complaints or issues in timely manner.
Guest Service Trainer
Disney California Adventure
Anaheim, CA
02.2017 - 08.2020
- Train all new incoming Disney cast members.
- Instructed team members on navigating internal systems and taking advantage of available resources to meet customer needs.
- Conducted ongoing evaluations of employee performance to identify areas for improvement.
Floor Manager
Rainforest Cafe
Anaheim, CA
02.2016 - 12.2018
- Assisted with hiring, training, and evaluating staff members.
- Oversaw cash handling procedures.
- Receive and count inventory.
- Resolved customer complaints or issues in timely manner.
Floor Manager
Steak N Shake
Davie, FL
12.2011 - 12.2015
- Supported recruiting, training, and professional development efforts.
- Coordinated employee schedules to provide adequate staff coverage.
- Resolved customer complaints or issues in timely manner.
Education
Bachelor of Science (B.S.) - Business Administration
University of Southern California
Los Angeles, CA12.2024
Skills
- Sales monitoring
- Yardi One
- Knock
- POS operation (incl Toast)
- Budget assistance
- Recruiting and interviewing
- Rewards program oversight
- Inventory management
- Retail operations
- Marketing tactics
- Staff training and development
- Employee scheduling
- Staff management
- Team motivation
- Policy enforcement
- Time management
- Money handling
- Customer service
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Resident Manager
Sares-Regis
09.2025 - Current
Floor Manager
Clifton's Republic
08.2024 - 09.2025
Resident Manager
Reel Assets, LLC
02.2017 - 08.2022
Guest Service Trainer
Disney California Adventure
02.2017 - 08.2020
Floor Manager
Rainforest Cafe
02.2016 - 12.2018
Floor Manager
Steak N Shake
12.2011 - 12.2015
Bachelor of Science (B.S.) - Business Administration
University of Southern California