Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Chevrier

Orleans,ON

Summary

Adept in crisis management and multicultural communications, I excelled at Ottawa Paramedics by efficiently documenting, communicating with the caller and demonstrating empathy under pressure. My leadership at Dymon Self Storage and tactical skills from the Canadian Forces underscore my problem-solving prowess and decision-making abilities, contributing significantly to team efficiency and operational success.

Overview

17
17
years of professional experience

Work History

Communications Officer

Ottawa Paramedics
06.2023 - 06.2024
  • Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Supervisor

Dymon Self Storage
03.2016 - 05.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Infantry

Canadian Forces
04.2007 - 02.2009
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Established defensive positions to protect against enemy forces.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Led unit in field exercises and operations.

Education

No Degree - Police Foundations

Everest College
Ottawa, ON
06.2009

Skills

  • Multicultural Communications
  • Translation Services
  • Crisis Management
  • Customer Service
  • Problem-Solving
  • Crisis Communications
  • Decision-Making
  • Security Communications

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Communications Officer

Ottawa Paramedics
06.2023 - 06.2024

Supervisor

Dymon Self Storage
03.2016 - 05.2020

Infantry

Canadian Forces
04.2007 - 02.2009

No Degree - Police Foundations

Everest College

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Eric Chevrier