E R I C C A A L H A W A
Montreal,QC
Summary
Accomplished Floor Supervisor at Chez Devi, adept in team leadership and customer satisfaction, enhanced sales through strategic merchandising. Skilled in POS systems, excelled in fostering a productive environment and resolving conflicts diplomatically. Proven track record in boosting customer relations and operational efficiency.
Overview
2
2
years of professional experience
Work History
Floor Supevisor
Chez Devi
03.2024 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Cashier
Makan Saj
07.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess
Maddalena Beach Restaurant
03.2022 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Finance
Concordia University
Montreal, QC04.2027
High School Diploma -
Antonine International School
Ajaltoun, Lebanon02.2023
Skills
- Customer Satisfaction
- POS systems operations
- Team Leadership
- Customer Relations
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Native or Bilingual
Timeline
Floor Supevisor
Chez Devi
03.2024 - Current
Cashier
Makan Saj
07.2023 - 02.2024
Hostess
Maddalena Beach Restaurant
03.2022 - 06.2023
Bachelor of Arts - Finance
Concordia University
High School Diploma -
Antonine International School
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