Erica Rose Chan
Terrace,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help the people of Terrace, BC gain access to services needed.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Domino's Pizza
07.2021 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Food Service Supervisor
Domino's Pizza
02.2021 - 07.2021
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Ordered new supplies and food to maintain service levels.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 5 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, and production for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Food Counter Attendant
Domino's Pizza
11.2020 - 02.2021
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Monitored food supplies and notified management to restock limited inventories.
- Processed customer orders and accurately entered into order system.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Provided information regarding promotions and menu items.
- Assisted customers with carry-out service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Bakery Clerk
Dessert Lady
01.2020 - 02.2020
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
Food Service Team Member
Jollibee Scarborough
04.2018 - 12.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Received orders from customers and input into order management system.
- Developed and maintained positive relationships with customers to enhance service.
Education
Diploma - Biotechnology
Centennial College
Scarborough, ON04.2019
Skills
- Records Management
- Stock Management
- Store Organization
- Customer Service and Engagement
- Goals and Performance
- Store Opening and Closing
- Inventory Counting
Languages
English
Full Professional
Tagalog
Native or Bilingual
Chinese (Mandarin)
Limited Working
Additional Information
- Phil Chan - Owner/ Operator at La Cara Tacos, Whitehorse, YT
Contact: pchan8819@gmail.com | 604-880-5028
- Amritpal Singh - Mortgage Broker at The Mortgage Group, Calgary, AB
Contact: amritpal152@gmail.com | 306-450-0842
Timeline
Assistant Store Manager
Domino's Pizza
07.2021 - 07.2023
Food Service Supervisor
Domino's Pizza
02.2021 - 07.2021
Food Counter Attendant
Domino's Pizza
11.2020 - 02.2021
Bakery Clerk
Dessert Lady
01.2020 - 02.2020
Food Service Team Member
Jollibee Scarborough
04.2018 - 12.2019
Diploma - Biotechnology
Centennial College
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