Erica Mae Paula Patiag

• Monitored staff performance and provided coaching to maintain service standards and operational consistency.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Reviewed operational reports and service updates to identify issues and support process improvements.
• Supervised daily airport operations, ensuring smooth coordination across check-in, boarding, and gate activities.
• Enforced safety, security, and compliance procedures throughout passenger and ground handling operations.

• Explain the research study, following prescribed scripts, to potential participants and obtain informed consent both from working remotely and in-person.
• Verify that all forms and records have been accurately and completely filled out.
• Schedule interviews and/or focus groups with participants.
• Use prescribed scripts and forms to conduct systematic interviews with research participants.
• Coordinated participant scheduling and study appointments, maintaining accurate records and follow-up communications.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Assisted other team members to achieve goals.
• Worked well with teammates and accepted coaching from management team.
• Took orders/payments at front counter, drive-thru and worked at other areas.
• Collaborated with team members to complete orders.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Certifications

• Approved Diploma by Transport Canada
• WHMIS (Workplace Hazardous Materials Information System)
• Human Factors

• Dean's List 2020-2021

• Member of Dance Team (DMCI's Finest) & Badminton Team