Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

ERICA M. LAGUSTAN

Airdrie,Canada

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Expertise and in-depth practical experiences in a variety of medical settings including Aesthetic Nursing, Medical-Surgical, Obstetrics and Neonatal Units. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Streamline safety protocols for comprehensive patient care

Work History

Clinic Support - Receptionist

EFW Radiology
07.2022 - Current
  • Greeted patients, scheduled appointments and maintained records and accounts.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Processed payments from patients for co-pays and uninsured visits.
  • Maintained medical record database with up-to-date patient information and provided information to other providers.
  • Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Comforted patients by anticipating patients' anxieties and answering patients' questions.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.

Caregiver 3

Nurse Next Door Home Care Services
12.2019 - 03.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Registered Nurse

FEU-NRMF Medical Centre
02.2016 - 05.2017
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Managed care from admission to discharge.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.

Aesthetic Registered Nurse

Facial Care Centre -Dermawell Inc.
07.2010 - 08.2015
  • Prepared referrals to other healthcare professionals and clinics based on evaluations, budgets and needs.
  • Collaborated with multidisciplinary teams to formulate and implement individual care plans.
  • Standardized procedures and improved efficiency through cataloging of surgical services equipment, eliminating discrepancies and shortages.
  • Researched and compiled daily reports and patient statistical data for surgical services, documenting assessment results, interventions, medications and treatment changes.
  • Performed thorough examinations and assisted in development of treatment plans in coordination with specialists.
  • Evaluated patient histories, complaints, and current symptoms.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Recorded details regarding therapies to keep patient charts updated.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Performs Laser, RF, Facial treatments to clients.
  • Dispense medical treatment and medicines suggested by the doctor or based on medical rules and policies.
  • Provide assistance in non-surgical treatments and other related medical interventions.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.

Overview

13
13
years of professional experience
1
1
Certification

Education

Bachelor of Science - Nursing

FEU-NRMF
Quezon City, Philippines
04.2008

Skills

  • Direct Critical and Acute Nursing Care
  • IV Drug Therapy Management
  • Patient Monitoring
  • Patient Assessments
  • Tube Feedings and Parenteral Nutrition Feedings, experienced
  • Catheter Insertion and Care
  • Tracheostomy & Wound Care
  • Oncology medication administration
  • Patient Discharging
  • Postpartum Care
  • Acute and Rehabilitative Care
  • Hospice and Palliative Care
  • Direct Patient Care, Support and Education
  • Home Visits
  • Staff Supervision
  • Patient and Family Advocacy
  • Performing EKGs
  • ELNEC Training (End-of-Life-Care)
  • Family Education
  • Complex Problem-Solving
  • Wound Care
  • Patient Care Planning
  • Compassionate and Caring
  • Medical Laboratory Procedures
  • Diabetes and Nutrition Education
  • Vision Screening
  • Personal Care Needs
  • Medication Distribution
  • Test Interpretations
  • Long-Term Care
  • Monitoring
  • Pediatrics
  • Geriatrics
  • Oncology
  • Evaluation

Certification

  • BCLS- HCP Training - August 2023
  • Registered Nurse License -Philippines - active
  • US Registered Nurse - Northern Mariana Island - active
  • Canadian RN License - active

Timeline

Clinic Support - Receptionist

EFW Radiology
07.2022 - Current

Caregiver 3

Nurse Next Door Home Care Services
12.2019 - 03.2020

Registered Nurse

FEU-NRMF Medical Centre
02.2016 - 05.2017

Aesthetic Registered Nurse

Facial Care Centre -Dermawell Inc.
07.2010 - 08.2015

Bachelor of Science - Nursing

FEU-NRMF

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ERICA M. LAGUSTAN