ERICA JOYCE CRUZ
Brampton,Canada
Summary
Motivated and service-focused professional with experience in customer service, administration, and guest support. Strong ability to handle inquiries, provide personalized assistance, and maintain accurate records-key skills for success in the travel industry. Currently completing a Diploma in Tourism & Hospitality - Flight Services, with a passion for delivering exceptional client experiences and helping customers plan memorable travel.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Desk Clerk
Pan Am Centre
Scarborough, Canada
02.2024 - Current
- Provide front desk service including guest check-ins, inquiries, and general assistance.
- Resolve issues promptly using strong communication and problem-solving skills.
- Maintain a welcoming and efficient environment for all visitors.
- City of Toronto
Clerk
Seneca Polytechnic
Toronto, Canada
02.2024 - 10.2025
- Organized and maintained accurate records and documentation.
- Supported daily office operations to ensure smooth workflow.
- Collaborated with staff and departments to enhance productivity.
- Newnham Campus
Education
Diploma - Tourism & Hospitality: Flight Services
Seneca Polytechnic College
Newnham Campus 01.2024 - 04.2025
Ontario Secondary School Diploma (OSSD) -
Notre Dame Catholic Secondary School
Brampton, ON 09.2017 - 06/2021
Skills
- Customer service excellence
- Client care
- Strong communication
- Interpersonal skills
- Problem-solving
- Conflict resolution
- Administrative support
- Record management
- Attention to detail
- Multitasking
- POS operation
- Front desk operations
- Teamwork
- Adaptability
- Professionalism
- Cultural awareness
- Diversity
- Inclusion
Languages
French, Limited Working Proficiency
Timeline
Desk Clerk
Pan Am Centre
02.2024 - Current
Clerk
Seneca Polytechnic
02.2024 - 10.2025
Diploma - Tourism & Hospitality: Flight Services
Seneca Polytechnic College
01.2024 - 04.2025
Ontario Secondary School Diploma (OSSD) -
Notre Dame Catholic Secondary School
09.2017 - 06/2021