Erica Angela Cornelio

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
• Implemented process improvements in areas that were underperforming.
• Streamlined agency processes to improve efficiency and productivity within the team.
• Analyzed market trends to identify potential business opportunities and drive growth.

• Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
• Implemented process improvements in areas that were underperforming.
• Streamlined agency processes to improve efficiency and productivity within the team.
• Analyzed market trends to identify potential business opportunities and drive growth.

• Increased sales revenue by developing and implementing effective sales strategies.
• Streamlined internal processes for better efficiency in managing sales pipeline and order fulfillment.
• Implemented customer feedback loops, driving continuous improvement of products and services.
• Assisted management in forecasting future sales performance based on historical data analysis.

Provides Care to our patient, often babies, elderly and disability. Monitoring their health and Medication. Also provides emotional support and help some household task and recreational activities.