Erica Zunti

- Rotated and adapted service style between the family dining, and late-night lounge environments

- Assisted in training new servers on menu knowledge and service protocols

- Independently managed all lounge and bar operations without additional staff during late-night shifts, acting as the on-site supervisor with up to 24 tables

- Handled end-of-day sale reports, $3000+ VLT floats, and full closing procedures alongside company policy

- Fostered memorable guest experiences, encouraged positive community word-of-mouth, all contributing to upholding the respected local reputation

- The Telegraph's Hotel Awards 2024 top 50 hotels in the world

- Worked between two venues as a section server, food runner, hostess, and room service attendant

- Smoothly operated a section averaging 8 tables, and over 50 guests per service

- Excelled with personal, intuitive, and efficient service in fast-paced periods of high-volume

- Memorized 7 different dining and beverage menus

- Shared knowledge to effectively assist guests' inquiries, allergies, preferences, and special requests

- Collaborated alongside a large team of servers, chefs, managers, and someliers to maximize guest experience

- Stayed up to date on island experiences and events to curate guest reccomendations

- Smoothened service transitions by resetting the venue and side-stations for the next team

- Upheld world-renowned brand standards and expectations

- Memorized resort layout to ensure efficient dining delivery

- Maintained professionalism and confidentiality of high-profile guests, while continuing to deliver 5-star service

- 2024 AHA National Awards for Excellence: Best Restaurant – Metropolitan

- 2024 Three Glass Wine Award at the Gourmet Traveller National Wine List Awards

- Worked as a team, and one-on-one with expert team members to gain knowledge of their specific skill sets (chefs, sommelliers, and hospitality managers)

- Efficiently operated a 9 table section averaging over 100 guests per service

- Performed professional, charming, and attentive luxury service in periods of high volume

- Efficiently performed the resetting of tables between each course

- Increased guest experience by inquiring, understanding, and cleary communicating allergies, intolerances, and preferences to chefs

- Studied profiles of local wines, cuisines, and dishes to remain up to date and memorizing frequent menu rotations

- Smoothened shift transitions by resetting food and beverage areas for the next service

- Maintained professionalism and confidentiality of high-profile guests, while continuing to deliver 5-star service

- Positively adapted to an internationally different restaurant industry

- Fairmont Hotels & Resorts: 2022 Service Excellence Award

- Fairmont Hotels & Resorts: 2022 Fairmont Hotel of the year

- Tales Spirited Awards: Rundle bar in the 2023 Top 10 Best International Hotel Bars

- Operated a 7+ table section with fast turn-over, and averaging 100 guests per service

- Anticipated guest needs through attentive service, while remaining calm and professional during periods of high volume

- Upheld brand standards and service to ensure guest expectations were exceeded by following the Fairmont mottos of "understand, anticipate, engage, and deliver", and "turning moments into memories"

- Thoroughly memorized venue's dining and beverage menus

- Regulated guest alcohol intake to ensure safety of guests and staff

- Rotated through various serving roles within the Rundle organization

- Gave customized recommendations according to guests allergies, preferences, and appetites while communicating restrictions to chefs and bartenders to ensure guest safety

- Maintained professionalism and confidentiality of high-profile guests

- Responsible for giving and recieving accurate payments, handling personal cash float, and cashing in/out daily

- Consistently went the extra-mile to maximize guest experiences

- Provided as function help to 8 other hotel venues, proving adaptibility and comittment to team work

- Upheld all COVID-19 protocols to ensure the safety of guests and staff

- Built foundtional hospitality skills and knowledge in a high-volume, fast-turnover environment

- Gained social confidence through guest interactions

- Learned to handle multitasking while under pressure

- Balancing the pace of dinner service and a late-night environment

- Collaborated and communicated with colleauges to improve teamwork and maintain efficient service standards