Open To Work
Erica Yvette Graham
CUSTOMER SERVICE AGENT
Oakland
Summary
Dedicated professional with extensive experience in public health, customer service, and crisis intervention. Expertise in managing complex caseloads and coordinating health initiatives that enhance community safety and support vulnerable populations through effective outreach and resource allocation.
Overview
35
35
years of professional experience
Work History
Unemployed - Retired Disabled Veteran
12.2022 - Current
Security Guard
Safeway
07.2020 - 12.2022
- Ensured safety and security for customers and staff through active surveillance and regular patrols.
- Controlled site access and mitigated loss through vigilant monitoring.
- Addressed incidents and de-escalated conflicts using effective communication techniques.
Security Guard
Allied Security
01.2018 - 06.2019
- Monitored premises to ensure safety and security of customers and employees.
- Enforced safety procedures and recorded security incidents to maintain incident response protocols.
- Conducted regular inspections of property to identify potential security risks.
- Collaborated with local law enforcement during emergency situations for effective response.
- Provided security services at multiple locations to ensure safety and protection.
Infectious Disease Investigator / Outreach Specialist
Healthcare Services
01.2017 - 06.2019
- Managed Hepatitis A, Hepatitis B, and COVID-19 contact tracing cases to ensure timely intervention and community safety.
- Collaborated with public agencies and healthcare providers to support community viral elimination initiatives.
- Developed documentation and monitoring systems to streamline contact tracing and improve treatment follow-up efficiency.
- Coordinated outreach treatment plans to enhance preventative healthcare access for vulnerable and unhoused populations.
Loan Consultant
Speedy Cash / Tiger Financial
02.2018 - 02.2019
- Guided customers through loan services and payoff options while ensuring compliance with regulatory standards.
- Advised clients on loan options and financial products.
- Analyzed client information to determine eligibility for loans.
- Processed loan applications and verified supporting documentation.
- Established customer relationships to collect financial information and develop effective payment arrangements.
Tax Consultant
Wolters Kluwer
08.2017 - 02.2018
- Analyzed client tax situations to provide tailored consulting solutions.
- Advised clients on tax planning strategies for optimal compliance.
- Prepared detailed tax returns using advanced software tools.
- Researched and documented solutions for complex tax software issues to enhance user experience.
- Supported CPAs and tax professionals by resolving technical inquiries related to tax software.
Medical Specialist (Multiple Roles)
United States Army / Army Reserve / National Guard
08.1991 - 08.2017
- Provided medical support and emergency care while managing operational logistics in active and reserve military roles.
- Provided immediate care and assisted medical staff in emergencies.
- Maintained sterile environment to enhance surgical outcomes and support surgical team.
- Performed allergy tests and facilitated patient evaluations to aid in diagnosis.
- Assisted optometrists with patient examinations and procedures.
- Coordinated movement of goods and managed transportation logistics.
Para Educator / Substitute Teacher
Wichita Public Schools
12.2012 - 06.2017
- Facilitated support for students in standard and developmental disability programs, promoting inclusivity and engagement.
- Created and implemented educational support materials, enhancing student learning experiences.
- Ensured compliance with state testing and educational standards, contributing to program integrity and student achievement.
Customer Service Representative
Convergys
02.2009 - 08.2012
- Facilitated customer retention through effective service resolution.
- Assisted customers with inquiries and resolved issues effectively.
- Delivered customer support through account management and resolution of service inquiries.
- Provided product information and guidance to enhance customer experience.
- Documented customer interactions in the internal system accurately.
Mental Health Counselor
Riverside Academy
01.2011 - 01.2012
- Provided individual counseling sessions to address client mental health needs.
- Developed treatment plans tailored to clients' specific psychological challenges.
- Facilitated group therapy discussions to promote peer support and engagement.
- Developed and implemented behavioral support plans for at-risk youth, fostering positive behavioral change in regulated residential facilities.
- Monitored and ensured compliance with state mental health and youth protection standards, safeguarding the well-being of vulnerable populations.
Education
Bachelor of Applied Science (B.A.S) - Psychology
Wichita State University
Wichita, KS01-2017
Skills
- Public health
- Case management
- Crisis intervention
- Client relations
- Community outreach
- Data monitoring and documentation
- Microsoft Office
- Organizational management
- Team planning
- Team leadership
- Strong organizational skills
- Attention to detail
- Dependable and self-motivated
- Focused on results
Work Preference
Job Search Status
Open to workWork Type
Contract WorkGig WorkSalary Range
$80000/yr - $120000/yrTimeline
Unemployed - Retired Disabled Veteran
12.2022 - Current
Security Guard
Safeway
07.2020 - 12.2022
Loan Consultant
Speedy Cash / Tiger Financial
02.2018 - 02.2019
Security Guard
Allied Security
01.2018 - 06.2019
Tax Consultant
Wolters Kluwer
08.2017 - 02.2018
Infectious Disease Investigator / Outreach Specialist
Healthcare Services
01.2017 - 06.2019
Para Educator / Substitute Teacher
Wichita Public Schools
12.2012 - 06.2017
Mental Health Counselor
Riverside Academy
01.2011 - 01.2012
Customer Service Representative
Convergys
02.2009 - 08.2012
Medical Specialist (Multiple Roles)
United States Army / Army Reserve / National Guard
08.1991 - 08.2017
Bachelor of Applied Science (B.A.S) - Psychology
Wichita State University