Erica west
Calgary,Canada
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations.
Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. As a store manager I bring extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Peoples Jewellers
Calgary , AB
03.2019 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Store Manager
Payless
Calgary , AB
09.2017 - 04.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
Assistant Manager
Additionelle
Calgary, AB
06.2014 - 06.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Personal Banking Associate
Scotiabank
Calgary, AB
02.2012 - 04.2014
- Utilized up-to-date information to make effective decisions governing bank operations.
- Set risk management policies to mitigate bank losses.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed loan servicing functions to check compliance with applicable terms and conditions.
- Developed tailored solutions to meet individual banking needs.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Education
Business Administration - Business Management
Nova Scotia Community College
Dartmouth, NS09.2007
Cosmetology - Skin, Hair, Nails
Concepts School of Cosmetology
Halifax 05.2010
Skills
- Business Leadership
- Problem Anticipation and Resolution
- Quality Assurance
- Recruitment and Hiring
- Training Management
- Goal Setting
- Employee Motivation
- Team Leadership
- Administrative Management
- Focus and Follow-Through
- Policy Development and Enforcement
- Performance Assessment
- Customer Service Management
- Multitasking and Prioritization
- Customer Relations
- Payroll Administration and Timekeeping
- Information Security
- Deadline Management
- Budget Control
Timeline
Store Manager
Peoples Jewellers
03.2019 - Current
Store Manager
Payless
09.2017 - 04.2018
Assistant Manager
Additionelle
06.2014 - 06.2017
Personal Banking Associate
Scotiabank
02.2012 - 04.2014
Business Administration - Business Management
Nova Scotia Community College
Cosmetology - Skin, Hair, Nails
Concepts School of Cosmetology
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