Erica Trujillo
La Puente
Summary
Experienced with systematic filing processes, ensuring accurate and efficient document management. Utilizes organizational skills to maintain order and accessibility of files. Knowledge of managing both physical and electronic filing systems effectively.
Overview
17
17
years of professional experience
Work History
Mortuary Filer Lead
Rose Hills Memorial Park & Mortuary
04.2022 - Current
- Assisted in preparation, preservation and shipment of remains
- Managed schedules, accepted time off requests and found coverage for short shifts
- Took on additional job duties during unexpected backlog, resulting in meeting project target date
- Participated in cross-functional team-building activities
- Trained new team members by relaying information on company procedures and safety requirements
- Operated material moving equipment to move heavy loads and maintain production levels
- Audited team performance and compliance with County and State Government standards
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- International shipping and logistics for human remains
Mortuary Death Certificate Specialist
Rose Hills Memorial Park & Mortuary
06.2016 - 04.2022
- Communicants with doctors office to obtain causes of death, work with doctor to make sure health department approval
- Proof death certificates prior to filing to ensure accuracy
- Prepares and processes death certificates, in compliance with State and County regulations and procedures
- Use of EDRS/FDRS to file all death certificates
- Order death certificates through VitalChek or mail
Mortuary Office Specialist
Rose Hills Memorial Park & Mortuary
01.2013 - 06.2016
- Take First Calls and take action to obtain doctor information, embalming permission, and removal permission
- Create checks for health department fees and outside mortuary fees
- Mail out certified copies of death certificates to every family
- Stay updated on changes from Coroners' Offices, state and county health departments
- Maintained coroner removals, along with obtaining appropriate paperwork from families
- Responded to inquiries from callers seeking information
PBX Switchboard Operator
Rose Hills Memorial Park & Mortuary
11.2007 - 01.2013
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Collected and verified telephone numbers, addresses and proper spelling of names
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail
- Answered customer questions and pointed individuals in right directions
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Kept reception area clean and neat to give visitors positive first impression
Education
Associate of Arts -
Mt San Antonio College
Walnut, CA10.2013
Skills
- Multi-line Phone Systems
- Training & Development
- Employee Evaluation
- Customer service
- Regulatory Compliance
- Document Verification and Accuracy
Timeline
Mortuary Filer Lead
Rose Hills Memorial Park & Mortuary
04.2022 - Current
Mortuary Death Certificate Specialist
Rose Hills Memorial Park & Mortuary
06.2016 - 04.2022
Mortuary Office Specialist
Rose Hills Memorial Park & Mortuary
01.2013 - 06.2016
PBX Switchboard Operator
Rose Hills Memorial Park & Mortuary
11.2007 - 01.2013
Associate of Arts -
Mt San Antonio College
Similar Profiles
Rosa OrtizRosa Ortiz
Family Service Counselor at Rose Hills Memorial Park & Mortuary (SCI)Family Service Counselor at Rose Hills Memorial Park & Mortuary (SCI)
Marco SalcedoMarco Salcedo
Sales Director at Rose Hills Memorial Park And MortuarySales Director at Rose Hills Memorial Park And Mortuary
Robecca GonzalezRobecca Gonzalez
Mortuary Office Specialist at Rose Hills Memorial Park and MortuaryMortuary Office Specialist at Rose Hills Memorial Park and Mortuary