Erica Swaby Anderson

Penticton,BC

Summary

Compassionate caregiver with extensive experience at Mustard Seeds Communities, adept at enhancing clients' quality of life through personalized support and emotional care. Skilled in meal preparation and time management, I excel in fostering independence while ensuring safety and comfort for elderly clients. Committed to building trusting relationships and providing exceptional patient care.

Work History

Mustard Seeds Communities

Caregiver

Job overview

Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Wendys Restaurant

Food Service Supervisor

01.2023 - Current

Job overview

Kept guest and work areas clean, organized, and sanitized per established standards.
Reduced food waste by implementing proper inventory tracking and storage practices.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Maintained health and food safety standards at all stages, from storage through delivery.
Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Ordered new supplies and food to maintain service levels.
Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Monitored food quality and service levels to maximize kitchen and dining area performance.
Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
Identified team weak points and implemented corrective actions to resolve concerns.
Established and managed team schedules and shift assignments.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Tracked food production levels, meal counts, and supply costs.
Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Addressed and resolved customer service issues to establish trust and increase satisfaction.
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Reviewed and approved employee schedules and timesheets.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Monitored food inventory and supplies to prevent waste.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

Career Academy of Professional Studies
Manchester Jamaica

Diploma from Practical Nursing

07.2013

University Overview

Skills

Respectful and compassionate
Time management
Elderly care
Problem-solving
Dependable and responsible
Patient care
Daily living assistance
Multitasking and organization
Personal hygiene assistance
Basic housekeeping
Emotional support
Housekeeping

Strong ethics
Meal preparation
Housekeeping tasks
Relationship building
Compassionate care
Flexible schedule
Verbal and written communication skills
First aid and safety
Flexible schedule and availability
Patient companionship
Dementia care
Compassionate communication

Languages

English

Professional Working

Timeline