Erica Smith
Coquitlam,Canada
Summary
Career Development Practitioner with 7+ years of experience delivering employment counselling and case management to multi-barriered youth and adults. Provides intake assessments, job search coaching, workshop facilitation, and resource navigation to support successful employment outcomes. Strong communicator with a background in service leadership and client engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Residence Worker
Connective Support Society
09.2022 - 04.2025
- Provided one-to-one coaching and case management to adults facing multiple barriers including disability, mental health, and housing instability
- Conducted comprehensive client assessments and developed individualized action plans focused on independence and employment readiness
- Supported clients with life skills, community access, and connections to employment, education, and training opportunities
- Maintained detailed case notes and documentation in compliance with agency standards
- Mentored and trained new staff using trauma-informed and strengths-based approaches
Residence Worker
Connective Support Society
07.2021 - 09.2022
- Built strong therapeutic relationships and supported clients in setting employment, education, and life goals
- Facilitated individual and small-group coaching sessions
- Connected clients to funding, training programs, and community resources
- Advocated for accessibility and supported navigation of social services systems
- Tracked progress and maintained accurate service records and reports
Youth Support Worker
Covenant House Vancouver
06.2020 - 07.2021
- Supported youth (16–24) experiencing homelessness with employment readiness, resume development, interview preparation, and job search strategies
- Facilitated workshops and life-skills groups focused on goal setting, confidence, and independence
- Connected clients to employment programs, education pathways, and community resources
- Collaborated with interdisciplinary teams and documented individualized service plans
Teaching Assistant
Simon Fraser University
09.2019 - 04.2020
- Facilitated groups of 15 - 20 students in a PSYC300W critical analysis course.
- Delivered presentations and provided individualized coaching and feedback
- Created accessible educational materials and supported diverse learning needs
- Managed records and online learning systems with strong attention to detail
Education
Bachelor of Arts - Psychology (Minor: Counselling & Human Development)
Simon Fraser University
Associate of Arts - Psychology (Distinction)
Langara College
Skills
- Employment counselling & job search coaching
- Client intake, eligibility screening & needs assessment
- Individual action plans & case management
- Workshop facilitation (in-person & virtual)
- Resume, cover letter & interview preparation
- Labour market research & community resource navigation
- Trauma-informed & strengths-based practice
- Accurate documentation, case notes & database management
- Outreach, partnerships & hiring events
- Microsoft Office Google Suite Virtual platforms Canva
Certification
- Compassionate Inquiry (Gabor Maté) – Trauma-Informed Communication
- Nonviolent Crisis Intervention (CPI)
- The Mandt System
- Yoga Teacher Training (YTT)
Timeline
Senior Residence Worker
Connective Support Society
09.2022 - 04.2025
Residence Worker
Connective Support Society
07.2021 - 09.2022
Youth Support Worker
Covenant House Vancouver
06.2020 - 07.2021
Teaching Assistant
Simon Fraser University
09.2019 - 04.2020
Associate of Arts - Psychology (Distinction)
Langara College
Bachelor of Arts - Psychology (Minor: Counselling & Human Development)
Simon Fraser University