Summary
Overview
Work History
Education
Skills
Timeline
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Erica Shepherd

San Diego,CA

Summary

Healthcare professional with 8 years of experience in the United States Navy. Expertise in managing patient needs, leading large and small teams efficiently, sterilization, infection control, medical and dental patient care fundamentals, dental radiology, dental lab, vital signs, and phlebotomy,

Overview

9
9
years of professional experience

Work History

Healthcare Operations Coordinator

United States Navy, USN
01.2023 - 02.2026
  • Managed inventory tracking systems to maintain accurate stock levels and prevent shortages.
  • Developed training programs for new personnel, enhancing operational efficiency and compliance.
  • Oversaw day-to-day operations of 37 personnel across several departments.
  • Maintained meticulous records and documentation including training, qualifications, and performance, ensuring audit readiness and compliance.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.

Patient Care Technician

United States Navy, USN
01.2017 - 01.2023
  • Documented patient information accurately in electronic health record systems.
  • Educated patients and families on care procedures and post-treatment instructions.
  • Sanitized, restocked, and organized over 30 exam rooms and medical equipment.
  • Enhanced clinic efficiency by assisting providers with routine procedures and diagnostic tests.

Dental Assistant

United States Navy, USN
09.2017 - 10.2020
  • Assisted in patient management and appointment scheduling, ensuring seamless clinic operations.
  • Prepared examination rooms and sterilized instruments according to safety protocols.
  • Maintained accurate patient records and updated treatment plans within Dentrix electronic dental record.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Assisted 45 dentists in the delivery of $6.4M of high quality general, comprehensive, surgical, prosthodontic, and endodontic dentistry to 75,000 patients.

Education

Associate of Applied Science - Health Sciences

American Public University
Charles Town, WV
09-2025

Skills

  • Scheduling management
  • Management
  • Customer relations
  • Project planning
  • Data analysis
  • Process implementation
  • Conflict mediation
  • Risk management
  • Forecasting
  • Quality assurance and control
  • Staff supervision
  • Logistics expertise

Timeline

Healthcare Operations Coordinator

United States Navy, USN
01.2023 - 02.2026

Dental Assistant

United States Navy, USN
09.2017 - 10.2020

Patient Care Technician

United States Navy, USN
01.2017 - 01.2023

Associate of Applied Science - Health Sciences

American Public University

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Erica Shepherd