Erica Ruddock
Benicia
Summary
Versatile professional with over 5+ years executing, developing, monitoring marketing software and management experience. Adept at streamlining operations and handling multiple projects simultaneously. Expert at optimizing processes and committed to fostering inter-departmental collaboration.
Experienced with front office management, delivering seamless guest experiences and optimizing operational workflows. Utilizes strategic planning and team coordination to enhance service quality. Track record of effective problem-solving and fostering positive guest relationships.
Overview
10
10
years of professional experience
Work History
Assistant Front Office Manager
MacArthur Place Hotel and Spa
10.2023 - 04.2025
- Managed, trained and coached associates across various departments, ensuring they perform in accordance with hotel brand and standards.
- Monitored all front office financial operations and ensured front office compliance with accounting controls and procedures.
- Assisted in the development and implementation of monthly budgets and forecasts.
- Helped to create specific, measurable, realistic and achievable action plans to remedy any guest deficiencies.
Front Desk Supervisor
The Napa Valley Marriott
08.2022 - 04.2025
- Oversee the smooth operation of the front desk, ensuring a seamless check-in and check-out process for guests.
- Train and mentor a team of 8 front desk agents, providing ongoing guidance and support to enhance their performance and customer service skills.
- Implement innovative strategies to streamline operations.
- Collaborate with other departments to resolve guest issues, ensuring their satisfaction and maintaining a positive reputation for the property.
Front Desk Manager
The Union Hotel
04.2015 - 08.2022
- Developed marketing programs, promotions, and advertisements.
- Designed and administrated online reservation system for the hotel.
- Manage employees with scheduling, hiring and resolving personnel issues.
- Prepare payroll twice monthly.
- Purchase food and supplies as needed.
- Maintain vendor relationships.
- Create 3rd party relationships with travel partners such as Expedia, Booking.com and AirBnb.
- Problem solved and handled all customer service issues.
Education
Bachelor of Science - Operations Technology
Northeastern University
Boston, MASkills
- Customer service
- Front desk operations
- Staff training and development
- Employee supervision
Timeline
Assistant Front Office Manager
MacArthur Place Hotel and Spa
10.2023 - 04.2025
Front Desk Supervisor
The Napa Valley Marriott
08.2022 - 04.2025
Front Desk Manager
The Union Hotel
04.2015 - 08.2022
Bachelor of Science - Operations Technology
Northeastern University
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