Summary
Overview
Work History
Education
Skills
Timeline
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Erica Richmond

Anaheim

Summary

Dynamic Billing and Collection Specialist with a proven track record, excelling in reducing outstanding balances through effective negotiation and conflict resolution. Adept at streamlining processes and enhancing customer engagement, leveraging strong organizational skills and data entry proficiency to drive efficiency and improve client satisfaction.

Overview

17
17
years of professional experience

Work History

Billing and Collection Specialist

MaxRev Billing
01.2020 - 08.2023
  • Enhanced communication between departments, ensuring timely billing updates and accurate account records.
  • Reduced outstanding account balances by negotiating payment plans and settlements with clients.
  • Streamlined collection processes for increased efficiency and faster payments through consistent follow-up with clients.
  • Implemented effective credit risk management strategies that aligned with company guidelines while simultaneously managing client expectations.

Loan Modification Processor

Process Peak
07.2016 - 08.2017
  • Established strong relationships with borrowers by addressing concerns promptly and professionally, leading to increased customer loyalty.
  • Kept detailed records of contacts made with borrowers and the status of their applications, ensuring timely updates and accurate information.
  • Utilized advanced knowledge of lending regulations to maintain compliance when evaluating hardship documentation for borrower eligibility purposes.
  • Supported continuous improvement efforts within the department by offering insightful feedback on current processes and suggesting new strategies for success.

Shift Manager

It's A Grind Coffee House
12.2010 - 01.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Assistant Manager

Subway
05.2006 - 06.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

No Degree - Public Speaking, Interpersonal Communications

Golden West College
Huntington Beach, CA

GED -

Santiago Canyon College
Orange, CA
01-2011

Skills

  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Organization skills
  • Conflict resolution
  • Data entry proficiency
  • Collections
  • Customer engagement
  • Dispute resolution

Timeline

Billing and Collection Specialist

MaxRev Billing
01.2020 - 08.2023

Loan Modification Processor

Process Peak
07.2016 - 08.2017

Shift Manager

It's A Grind Coffee House
12.2010 - 01.2015

Assistant Manager

Subway
05.2006 - 06.2011

No Degree - Public Speaking, Interpersonal Communications

Golden West College

GED -

Santiago Canyon College

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Erica Richmond