Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Power

Dartmouth,NS

Summary

A seasoned Security Supervisor with a proven track record at Northeastern Protection Service, I excel in operational effectiveness and team leadership. My expertise in loss prevention and conflict resolution has significantly enhanced team performance and ensured a secure environment. Skilled in strategic staffing and scheduling, I consistently achieve optimal staffing levels and operational goals.

Overview

14
14
years of professional experience

Work History

Security Supervisor

Northeastern Protection Service
Dartmouth, Nova Scotia
08.2010 - Current
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored and authorized employee and guest access to guard against theft.
  • Maintained secure environment through vigilant property inspections.
  • Supervised property entrances and exits and monitored employee safety.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.

Education

Veterinary Assistant -

Maritime Business College
Dartmouth, NS
06-2009

High School Diploma -

Auburn Drive High School
Cole Harbour
06-2005

Skills

  • Staffing and scheduling
  • Operational effectiveness
  • Skilled in conflict resolution
  • Team leadership
  • Loss prevention expertise
  • Scheduling
  • Decision-making

Timeline

Security Supervisor

Northeastern Protection Service
08.2010 - Current

Veterinary Assistant -

Maritime Business College

High School Diploma -

Auburn Drive High School
Erica Power