Erica Perez
Covina
Summary
Results-driven Manager with extensive experience in operations management and event coordination. Proven ability to optimize workflows and enhance guest satisfaction through effective team leadership. Skilled in managing diverse teams, strategic planning, and business development in high-pressure environments. Track record of improving operational efficiencies and driving revenue growth while fostering a culture of innovation and collaboration.
Overview
11
11
years of professional experience
Work History
General Manager
Parkway Grill
Pasadena
01.2024 - Current
- Oversaw daily operations to ensure high-quality service and guest satisfaction.
- Coordinated private dining events and orchestrated restaurant buyouts for special occasions.
- Managed staff schedules, comprehensive training, and payroll.
- Controlled inventory, orders, and budgets to optimize costs and reduce losses.
Server/Key Carrier
Smitty's Grill
Pasadena
06.2019 - 12.2024
- Delivered exceptional fine dining service to high volumes of customers daily.
- Trained new servers to enhance team performance and service quality.
- Collaborated with restaurant staff to optimize operational efficiency.
- Managed daily operations, ensuring seamless service flow in absence of management.
Office Manager
Savage III
Los Angeles
03.2019 - 08.2021
- Managed office operations to optimize workflow efficiency among staff.
- Facilitated interdepartmental communication to enhance project collaboration.
- Organized company events and meetings, overseeing logistics and execution.
- Tracked invoices and payments to maintain accurate accounts receivable and payable.
- Coded and entered daily invoices using in-house accounting software.
Paraprofessional
La Canada Unified School Dst
La Cañada Flintridge
08.2014 - 12.2019
- Prepared instructional materials and resources to support teachers in classroom activities.
- Assisted students with learning tasks and delivered individualized support.
- Collaborated with staff to develop and implement effective educational programs.
- Participated in professional development workshops to enhance job-related skills.
- Managed classroom environments and coordinated documentation for teachers' needs.
Education
Teaching Credential - Special Education
California State University, Los Angeles
Los Angeles, CA07-2021
Bachelor of Arts - Psychology
Mount Saint Mary's University
Los Angeles, CA02-2021
Skills
- Operations management
- Event coordination
- Staff training
- Inventory management
- Quality assurance
- Customer service
- Conflict resolution
- Community outreach
- Effective communication
References
References available upon request.
Timeline
General Manager
Parkway Grill
01.2024 - Current
Server/Key Carrier
Smitty's Grill
06.2019 - 12.2024
Office Manager
Savage III
03.2019 - 08.2021
Paraprofessional
La Canada Unified School Dst
08.2014 - 12.2019
Teaching Credential - Special Education
California State University, Los Angeles
Bachelor of Arts - Psychology
Mount Saint Mary's University