Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erica Perez

Orange County,CA

Overview

3
3
years of professional experience
1
1
Certification

Work History

Billing Specialist

Telecare
07.2022 - Current
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Posted and adjusted payments from insurance companies.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Communicated with insurance providers to resolve denied claims and resubmitted.

Receptionist/Medical Records Clerk

Telecare
04.2022 - 07.2022
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

Call Center Representative

Creative Smiles Dentistry
09.2021 - 03.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Cashier

Subway
05.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Eleanor Roosevelt High School
Eastvale, CA
06.2019

Skills

  • Work Coordination
  • Data Imports
  • Medical Billing and Collections
  • Fiscal Reporting
  • Customer Support
  • Cash Register Operations
  • Process Transactions

Certification

  • First Aid/CPR Certified
  • Nonviolent Crisis Intervention

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Billing Specialist

Telecare
07.2022 - Current

Receptionist/Medical Records Clerk

Telecare
04.2022 - 07.2022

Call Center Representative

Creative Smiles Dentistry
09.2021 - 03.2022

Cashier

Subway
05.2020 - 08.2021

High School Diploma -

Eleanor Roosevelt High School

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Erica Perez