Erica Perez
Orange County,CA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Billing Specialist
Telecare
07.2022 - Current
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Posted and adjusted payments from insurance companies.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Receptionist/Medical Records Clerk
Telecare
04.2022 - 07.2022
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Call Center Representative
Creative Smiles Dentistry
09.2021 - 03.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier
Subway
05.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Eleanor Roosevelt High School
Eastvale, CA06.2019
Skills
- Work Coordination
- Data Imports
- Medical Billing and Collections
- Fiscal Reporting
- Customer Support
- Cash Register Operations
- Process Transactions
Certification
- First Aid/CPR Certified
- Nonviolent Crisis Intervention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Specialist
Telecare
07.2022 - Current
Receptionist/Medical Records Clerk
Telecare
04.2022 - 07.2022
Call Center Representative
Creative Smiles Dentistry
09.2021 - 03.2022
Cashier
Subway
05.2020 - 08.2021
High School Diploma -
Eleanor Roosevelt High School