Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Osmond

Erica Osmond

Medicine Hat,AB

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining kitchen operations at Papis Country Kitchen. Skilled in multitasking, team leadership, and food safety, I excel in fast-paced environments, ensuring compliance with health codes and fostering team collaboration. Achieved significant improvements in service delivery and kitchen efficiency through effective staff training and policy development.

Overview

12
12
years of professional experience

Work History

Assisant Kitchen Manager, Server.

Papis Country Kitchen
10.2022 - Current
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Improved customer satisfaction with timely and accurate food delivery.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Associate

Pet Valu
10.2018 - 02.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Education

Highschool -

MSB Regional Academy
Middle Arm, NL
06.2010

Skills

  • Multitasking and Organization
  • Customer Service
  • Food Safety
  • Staff Supervision
  • Food Preparation
  • Kitchen Management
  • Attention to Detail
  • Problem-Solving
  • Safe Food Handling
  • Cleaning and sanitation
  • Team Collaboration and Leadership
  • Health Code Compliance
  • Kitchen staff coordination
  • Reliable and Responsible
  • Team Leadership

Languages

English
Professional Working

Timeline

Assisant Kitchen Manager, Server.

Papis Country Kitchen
10.2022 - Current

Sales Associate

Pet Valu
10.2018 - 02.2022

Highschool -

MSB Regional Academy

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Erica Osmond