Summary
Overview
Work History
Education
Skills
Hobbies and Interests
CAREER SABBATICAL DUE TO COVID
CAREER SABBATICAL TO RAISE CHILDREN
Timeline
Generic

Erica Nicole Alonso

Thousand Oaks

Summary

Customer-focused individual with a passion for delivering every customer a positive, pleasant experience. Committed to improving customer satisfaction and driving positive outcomes. Hardworking and multifaceted individual, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

12
12
years of professional experience

Work History

Seasonal Style

Target
Thousand Oaks
10.2024 - 01.2025
  • Job duties were to prioritize guest interaction while balancing daily tasks.
  • Assisted in removing clothing, back stocking, and with breakouts on Z-racks and U-boats.
  • Pushing out and setting new displays according to the VMG guide for any new seasonal clothing in intimates.
  • Detailed zoning and blitzing of other clothing departments.
  • Process salvaged items, markdown items, and tag clearance.
  • Responsible for keeping fitting rooms clean and in a welcoming environment, sort clothes, and return them to home locations.
  • Assisted in supporting the front end for backup cashiering and occasional ship-to-store orders.

Cashier

Home Depot
07.2024 - 09.2024
  • Support Front-End Cashiers
  • Provide friendly, Accurate and fast Customer Service
  • Offer and Promote credit cards and Reward Program.

Barista

Starbucks-Ralphs
Thousand Oaks
12.2023 - 05.2024
  • Provides welcoming interactions to every guest, to provide a positive human connection.
  • Promoted coffee by educating customers on selected beverages; selling/grinding coffee, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Maintains inventories by replenishing the coffee bean supply, restocking, and maintaining supplies, pastries, and cookies for the coffee bar.
  • Maintains a safe and healthy work environment by following standards and OSHA sanitation regulations.
  • Follows all Starbucks standards and applies Starbucks values to each shift.

Pro Desk Associate

Home Depot
Thousand Oaks
09.2023 - 12.2023
  • Pro desk is a specialized service desk for Pro Members. It is made for business contractors, or high client profiles that gives them exclusive assistance with Home Depot.
  • Conducted Invoice Reviews and Processed Payments over the phone, or Text to confirm.
  • Answered customer calls to the store, responding to general questions, finding customers the proper associates to assist as needed.
  • Facilitating all customer order types (Will Call, Store to Store, Delivery) and resolving any issues that arise.

Style/Beauty Team Member

Target
Thousand Oaks
10.2022 - 07.2023
  • Job duties were to prioritize Guest interaction while balancing daily tasks.
  • Support Front End back up Cashiering.
  • Backroom inventory order filling and removing of clothing and Beauty Supply's.
  • Set a new display of any new clothing/Beauty sets for each season.
  • Sort clothes return them to home locations. Responsible for keeping fitting rooms clean and in a welcoming environment.
  • Greet guests and help solve any questions.

Customer Service/Online Grocery Associate

Walmart
Newbury Park
11.2019 - 03.2021
  • Job duties were to receive payment for all money service transactions.
  • Process money transfers, returns and exchanges. Create Money Orders, Process Bill Payments, answer phone lines and transfer phone calls to the correct area.
  • Online Grocery duties were to Grab handheld log in, scan, pick, and fulfill online grocery pickup orders for door dash or curbside pickup.
  • Always providing customers with a friendly professional manner with each interaction.

Seasonal Sales Associate

Bath & Body Works
Thousand Oaks
09.2019 - 12.2019
  • Greet and assist customers with scent selections of various body care and candles.
  • Provide friendly prompt customer service, Cashier, apply promotions and coupons.
  • Organizing to Support replenishment and inventory.

Cashier/Overnight Supervisor/Mod Team

Walmart
Dinuba
02.2013 - 02.2015
  • Job duties were to receive payment by cash, check, credit cards, vouchers, or automatic debits, Issued receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. End of shift Reset Money Tills.
  • Supervised Overnights front end cashiers of a group of 6.
  • Always providing customers with a friendly professional manner with each interaction.
  • On the Mod Team I assembled displays, coordinated the arrangement of merchandise and set up in store models around the store.
  • Responsible for the set-up of racks and units used for merchandising equipment, and work with sales associates, merchandising staff,and managers.

Education

High School Diploma -

Ronald Reagan Academy
Dinuba, Ca
01.2011

Some College (No Degree) - Human Services

Moorpark College
Moorpark, CA Current Student

Skills

  • Customer oriented
  • Follow all policies and procedures
  • Customer service and support
  • Cash handling
  • Typing, listening, clear, and honest communication
  • Empathy and compassion
  • Attentive
  • Organized
  • A team player
  • Retail experience
  • Experience with seasonal high-demand months
  • Ability to work in a fast-paced environment
  • Barista coffee-making skills
  • Positive and friendly attitude
  • High work ethic
  • Visual merchandising
  • Inventory management
  • Guest interaction
  • Team collaboration
  • Time management
  • Attention to detail
  • Multitasking

Hobbies and Interests

Hiking, Art, Crafting, Anime and Arcades.

CAREER SABBATICAL DUE TO COVID

03/2021-10/2022

CAREER SABBATICAL TO RAISE CHILDREN

03/2015-09/2019

Timeline

Seasonal Style

Target
10.2024 - 01.2025

Cashier

Home Depot
07.2024 - 09.2024

Barista

Starbucks-Ralphs
12.2023 - 05.2024

Pro Desk Associate

Home Depot
09.2023 - 12.2023

Style/Beauty Team Member

Target
10.2022 - 07.2023

Customer Service/Online Grocery Associate

Walmart
11.2019 - 03.2021

Seasonal Sales Associate

Bath & Body Works
09.2019 - 12.2019

Cashier/Overnight Supervisor/Mod Team

Walmart
02.2013 - 02.2015

High School Diploma -

Ronald Reagan Academy

Some College (No Degree) - Human Services

Moorpark College

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Erica Nicole Alonso