Summary
Overview
Work History
Education
Skills
References
Serving It Right Certification
Food Safe
Timeline
Generic

Erica Newcombe

Chilliwack,Canada

Summary

Proven team player and quick learner, I've excelled in fast-paced environments at Drew Fuoco and Paliotti's Italian Kitchen, mastering both customer service and conflict resolution. Spearheaded event organization at Chilliwack Secondary, showcasing exceptional organizational skills and a positive attitude. Achieved efficient table turnover and guest satisfaction, demonstrating critical thinking and excellent communication.

Overview

2
2
years of professional experience

Work History

Host/Busser

Drew Fuoco
Chilliwack, British Columbia
09.2024 - Current
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Volunteer Experience - Leadership

Chilliwack Secondary School
Chilliwack, British Columbia
09.2022 - Current
  • In leadership, I have participated in the organization of a wide variety of events, such as volunteer events, school dances, school activities, and barbecues, as well as sign-up stands.
  • Number of Hours: 200.

Serving / Hosting

Paliotti's Italian Kitchen
Chilliwack, British Columbia
09.2022 - 07.2024
  • Serving, hosting, and expediting daily.
  • I often work solo.
  • Responsible for customer service, both in person and over the phone.
  • Hosting duties included assigning guests' tables, organizing reservations, taking phone calls, working with customers, bussing tables, and doing takeout orders daily.
  • Serving duties included taking food and drink orders, serving food and drinks, and using a POS system daily.

Education

Dogwood Diploma -

Chilliwack Secondary School
Chilliwack, British Columbia
06.2026

Skills

  • Team player
  • Conflict resolution
  • Quick learner
  • Excellent communication skills
  • Critical thinker
  • Exceptional organizational skills
  • Excel under pressure
  • Positive attitude

References

  • Brianna, Mobile Event Planning, 7788088440, brianna@roaming-spirits.com
  • Kylie Thrafton, FOH Manager Palliottis, 6047688944, kytrafton10@gmail.com

Serving It Right Certification

  • Responsible Beverage Service BC - Certification ID 2773947 Valid until July 13 2028

Food Safe

  • Food Safe Level 1 - Certification ID 1248016 Valid until September 13 2029

Timeline

Host/Busser

Drew Fuoco
09.2024 - Current

Volunteer Experience - Leadership

Chilliwack Secondary School
09.2022 - Current

Serving / Hosting

Paliotti's Italian Kitchen
09.2022 - 07.2024

Dogwood Diploma -

Chilliwack Secondary School

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Erica Newcombe