Erica Mason Merrick
Hamilton,ON
Summary
Detail-oriented Inventory Control Coordinator, skilled in SAP eWM and ECC, with expertise in inventory control processes and quality assurance. Strong analytical skills utilized to investigate discrepancies and ensure compliance, ready to leverage experience for operational excellence.
Overview
29
29
years of professional experience
Work History
Inventory Control Coordinator
Mondelez
Hamilton, Ontario
07.2015 - Current
- Utilizes SAP eWM and EWP (ECC) for receiving, allocating to orders, PGI/PGR process, tracking stock movements, and solving discrepancies.
- Assisted in researching root causes of inventory discrepancies through analysis of historical transactions.
- Manages and processes the customer returns at the DC, ensuring that returned items were properly documented and credited appropriately.
- Manages end-of-life inventory to minimize losses through tracking and reporting of short-shelf-life stock.
- Investigates discrepancies between physical inventories and computerized records and resolved issues accordingly.
- Conducts internal audits of warehouse operations and GWP's to ensure compliance with established policies and procedures.
- Provides support in investigating customer claims related to incorrect orders or shortages, by tracing and tracking movements in the warehouse, picking, and shipping processes.
- Inspected incoming materials for damage, and provided guidance and dispositions based on QA standards.
- Provides weekly reporting on stock with blocked status, damaged stock on inbounds, and blocked storage bins within the warehouse.
- Establish and oversee pickface bins to enhance picking process and operational efficiency.
- Trained in and applies corporate quality policies and practices to ensure standards are met.
- Well-versed, and provides coverage and assistance in all inventory and quality functions in the DC.
- Maintains master data for SKUs in relation to the DC functions.
- Executes new configurations within the testing environment to produce results, and provide feedback.
Frontend Manager
Sobeys
Hamilton, Ontario
01.1997 - 02.2014
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored staff on company policies and customer service techniques.
- Coordinated scheduling to optimize staffing levels during peak hours.
- Ensured compliance with health and safety regulations in the work environment.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved technical issues related to the front end development process.
- Reviewed employee performance and determined areas in need of improvement.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Recruited and trained new employees to meet job requirements.
- Maintained important files, running reports, and delivering updates on revenue.
Education
Certificate - Business Computer Applications
Mohawk College of Applied Arts And Technology
Hamilton, Ontario01-2014
Diploma - Business Administration - Marketing
Niagara College
Welland04-1997
Skills
- SAP eWM
- ERP systems proficiency
- Discrepancy resolution
- Inventory tracking
- Proper storage protocols
- Reliable
- Quality assurance
- Audit compliance
- Root cause analysis
- Inventory reconciliation
- Inventory control
- Team leadership
- Problem solving
- Training staff
- Attention to detail
- Effective communication
- Teamwork and collaboration
- Reliable
Timeline
Inventory Control Coordinator
Mondelez
07.2015 - Current
Frontend Manager
Sobeys
01.1997 - 02.2014
Certificate - Business Computer Applications
Mohawk College of Applied Arts And Technology
Diploma - Business Administration - Marketing
Niagara College