Erica Marquez
Los Angeles
Summary
Detail-oriented jailer with strong conflict resolution skills; ensuring safety and compliance within correctional facilities. Proven ability to de-escalate situations and maintain order through effective communication.
Overview
1
1
Certification
13
13
years of professional experience
Work History
JAILER
East Los Angeles Sheriff's Station
EAST LOS ANGELES
04.2022 - Current
- Monitor inmate behavior to ensure safety and compliance with facility regulations.
- Maintain accurate documentation and log daily activities.
- Assist in training new staff on procedures and safety protocols within the facility.
- Collaborate with law enforcement personnel during inmate transport and processing.
- Effective communication and conflict resolution strategies.
- Collaborate with fellow jailers to maintain order within the station.
- Assist in intake and release of inmates.
Custody Assistant
L.A.S.D Men's Central Jail
Los Angeles, CA
10.2019 - 03.2022
- Monitored inmate behavior, responding swiftly to incidents and de-escalating potential conflicts.
- Conducted cell searches/confiscated contraband.
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers.
- Escorted inmates to housing location from court, medical and visitation appointments.
- Conducted Title 15 Safety Check Walks
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Custody Records Clerk
LASD Inmate Reception Center
Los Angeles, CA
07.2018 - 09.2019
- Maintained accurate inmate records using electronic database systems.
- Coordinated with law enforcement agencies for record verification and updates.
- Processed incoming and outgoing documentation efficiently to ensure compliance.
- Assisted with typing, data entry, filing, and answering incoming calls as required.
- Located/Updated inmate record jackets such as remand and removal orders and live scan.
Tax Services Clerk
Treasurer Tax Collector
Los Angeles, CA
02.2018 - 07.2018
- Utilized strong multitasking skills to ensure timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently.
Student Worker Clerk
District Attorney Office - Archives
Commerce, CA
08.2013 - 05.2017
- File Maintenance: Organized and maintained a variety of standard office records, case files and legal documents.
- Archival Processing: Sort, index, cross reference records; transfer inactive physical case files to boxes for long term storage; and retrieved files from deep archives upon requests.
- Digital Data Entry: Created and maintained spreadsheets to track the location of archival records.
- Mail & Distribution: Open, time-stamped, route and logged incoming mail, gathered and packaged outgoing archival materials.
- Worked in a team environment to maintain high levels of productivity.
Education
Associate of Arts - Liberal Arts
East Los Angeles College
Monterey Park, CA06-2015
Skills
- Fingerprint scanning
- Booking procedures
- First aid and CPR
- Interpersonal communication
- Public speaking
- Attention to detail
- Safety protocols
- Inmate processing
- Teamwork and collaboration
- Detail orientation
- Task management
- Organizational management
- Bilingual/Spanish
Certification
Typing Certificate 2015
Billing and Coding Certificate 2013
Bilingual/Spanish Certificate 2022
Timeline
JAILER
East Los Angeles Sheriff's Station
04.2022 - Current
Custody Assistant
L.A.S.D Men's Central Jail
10.2019 - 03.2022
Custody Records Clerk
LASD Inmate Reception Center
07.2018 - 09.2019
Tax Services Clerk
Treasurer Tax Collector
02.2018 - 07.2018
Student Worker Clerk
District Attorney Office - Archives
08.2013 - 05.2017
Associate of Arts - Liberal Arts
East Los Angeles College