Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

ERICA MARIE C. PAULO

WPG,MB

Summary

A motivated professional with a Web Design Diploma. Enriched with 4 years of experience in the customer service field. Received comprehensive education and training in the areas of HTML, CSS, Color theory, Typography, JavaScript, and Adobe suite. Secured a solid understanding of Web Design. Passionate to grow as an efficient web designer to further develop my skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Admin Assistant

PLANET FITNESS
08.2023 - Current
  • Greet members, prospective members, and guests with a welcoming attitude
  • Manage front desk activities, including check-ins and membership inquiries
  • Update member accounts and process changes efficiently
  • Handle billing issues, process payments, and manage cancellations
  • Assist in maintaining the cleanliness and organization of the club

Customer Service Representative

DRAFTKINGS
01.2023 - 04.2023
  • Process orders, refunds, cancellations, and returns over the phone
  • Provide detailed product information and resolve customer inquiries
  • Build customer loyalty through respectful and professional interactions
  • Assist colleagues and new hires in understanding company processes
  • Troubleshoot technical issues related to products and services, ensuring prompt resolutions

Customer Service Representative

IKEA
08.2022 - 11.2022
  • Process orders, refunds, cancellations, and returns over the phone
  • Provide detailed product information and resolve customer inquiries
  • Build customer loyalty through respectful and professional interactions
  • Assist colleagues and new hires in understanding company processes
  • Troubleshoot technical issues related to products and services, ensuring prompt resolutions

Social Media Coordinator

FUNMATHICS & iCASA
09.2021 - 05.2022
  • Create and schedule engaging social media content across multiple platforms
  • Respond to customer inquiries and comments on social media in a timely manner
  • Analyze social media metrics to assess engagement and effectiveness of campaigns
  • Collaborate with the marketing team to align social media strategies with business goals
  • Assist in developing promotional materials and campaigns to boost brand awareness

Education

Web Designer Diploma - Introduction to Web Design, Web 101, HTML and CSS Essentials, Color Theory, Fundamentals of Typography, Dreamweaver, Information Design, JavaScript for Designers, Web Development with PHP, Wordpress Development, Web Portfolio Design, and Photoshop and Illustrator Basics

Academy of Learning Career College
WPG, MB
09.2024

Skills

  • Excellent Customer Service
  • Time Management
  • Communication
  • Detail-oriented
  • Adaptable
  • WordPress
  • Javascript
  • HTML
  • Adobe Suite
  • Figma

Certification

  • Open Academy, Adobe Illustrator, 11/01/22
  • LinkedIn, Digital Marketing Foundations, 08/01/22
  • LinkedIn, Diversity, Inclusion, and Belonging, 08/01/22
  • LinkedIn, Google Ads Essential Training, 10/01/22

References

Available Upon Request

Accomplishments

  • Honours in Web Design

Timeline

Admin Assistant

PLANET FITNESS
08.2023 - Current

Customer Service Representative

DRAFTKINGS
01.2023 - 04.2023

Customer Service Representative

IKEA
08.2022 - 11.2022

Social Media Coordinator

FUNMATHICS & iCASA
09.2021 - 05.2022

Web Designer Diploma - Introduction to Web Design, Web 101, HTML and CSS Essentials, Color Theory, Fundamentals of Typography, Dreamweaver, Information Design, JavaScript for Designers, Web Development with PHP, Wordpress Development, Web Portfolio Design, and Photoshop and Illustrator Basics

Academy of Learning Career College

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ERICA MARIE C. PAULO