Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Majano

Los Angeles

Summary

Results-driven professional with diverse experience in fast-paced customer service environments. Skilled in communication, efficiency, and adaptability. Known for strong customer service and teamwork, ready to leverage skills to enhance operational efficiency and improve customer experience.

Overview

2
2
years of professional experience

Work History

Sales Associate

Zumiez Retail
04.2025 - 09.2025
  • Assisted customers in selecting merchandise, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to achieve sales goals and improve store performance.

Crew Member

Subway
05.2024 - 09.2025


  • Executed a positive work environment through effective communication during peak hours and teamwork among staff members.
  • Worked well with teammates and accepted coaching from management team.
  • Took over 100 orders daily, prepared meals, and collected payments.


In-Home Babysitter

Family Operated
03.2024 - 08.2025
  • Supervised and cared for 2 children (ages 3-8), managing daily routines, meals, and safety while maintaining consistent communication with parents.
  • Provided childcare for up to 16 hours per week, independently overseeing activities, safety, and schedules while regularly updating parents.
  • Held primary accountability for the safety and daily care of 2 children, requiring trust, judgment, and consistent follow-through.

Boba Barista

Cha Redefine
01.2024 - 03.2024
  • Prepared a variety of boba drinks according to established recipes and customer preferences to hundreds of individuals daily.
  • Operated point-of-sale system for order processing and payment transactions accurately.
  • Implemented time-saving techniques in drink preparation, improving workflow efficiency during peak hours in a quick timely maner to ensure efficiency.

Education

Bachelor of Science - Bio-Psychology

University of California, Santa Barbara
Santa Barbara, CA
06-2029

Skills

  • Customer service
  • Teamwork and communication
  • Time management
  • Computer skills (R Programming language)
  • Digital Media Design (Canva, video editing)

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Zumiez Retail
04.2025 - 09.2025

Crew Member

Subway
05.2024 - 09.2025

In-Home Babysitter

Family Operated
03.2024 - 08.2025

Boba Barista

Cha Redefine
01.2024 - 03.2024

Bachelor of Science - Bio-Psychology

University of California, Santa Barbara
Erica Majano