Erica Majano
Los Angeles
Summary
Results-driven professional with diverse experience in fast-paced customer service environments. Skilled in communication, efficiency, and adaptability. Known for strong customer service and teamwork, ready to leverage skills to enhance operational efficiency and improve customer experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Zumiez Retail
04.2025 - 09.2025
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to achieve sales goals and improve store performance.
Crew Member
Subway
05.2024 - 09.2025
- Executed a positive work environment through effective communication during peak hours and teamwork among staff members.
- Worked well with teammates and accepted coaching from management team.
- Took over 100 orders daily, prepared meals, and collected payments.
In-Home Babysitter
Family Operated
03.2024 - 08.2025
- Supervised and cared for 2 children (ages 3-8), managing daily routines, meals, and safety while maintaining consistent communication with parents.
- Provided childcare for up to 16 hours per week, independently overseeing activities, safety, and schedules while regularly updating parents.
- Held primary accountability for the safety and daily care of 2 children, requiring trust, judgment, and consistent follow-through.
Boba Barista
Cha Redefine
01.2024 - 03.2024
- Prepared a variety of boba drinks according to established recipes and customer preferences to hundreds of individuals daily.
- Operated point-of-sale system for order processing and payment transactions accurately.
- Implemented time-saving techniques in drink preparation, improving workflow efficiency during peak hours in a quick timely maner to ensure efficiency.
Education
Bachelor of Science - Bio-Psychology
University of California, Santa Barbara
Santa Barbara, CA06-2029
Skills
- Customer service
- Teamwork and communication
- Time management
- Computer skills (R Programming language)
- Digital Media Design (Canva, video editing)
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Zumiez Retail
04.2025 - 09.2025
Crew Member
Subway
05.2024 - 09.2025
In-Home Babysitter
Family Operated
03.2024 - 08.2025
Boba Barista
Cha Redefine
01.2024 - 03.2024
Bachelor of Science - Bio-Psychology
University of California, Santa Barbara