Erica Loyola
Sacramento
Summary
Customer-focused professional with 7+ years of experience in retail, food service, and warehouse environments. Skilled in cash handling, POS systems, order Fulfillment, and high-volume customer service. Known for accuracy, reliability, strong communication, and consistent performance in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Arco Ampm
Sacramento
05.2024 - 10.2025
- Delivered exceptional customer service in high-traffic retail, enhancing customer satisfaction.
- Processed transactions accurately using POS systems
- Addressed customer concerns and processed returns, fostering a positive shopping experience.
- Oversaw cash drawer operations, maintaining accuracy and accountability throughout shifts.
- Verified ID for age- restricted purchases in compliance with store policy.
- Maintained cleanliness and organization of the checkout area consistently.
Customer Service Cashier
99 Cent Only Store
Sacramento
08.2021 - 05.2024
- Processed cash, credit, and debit transactions accurately to ensure smooth checkout experience
- Resolved customer issues effectively, enhancing satisfaction and fostering loyalty
- Delivered fast, friendly service in a high-volume retail setting
- Assisted customers with returns and product selection
- Kept checkout and store areas clean and organized to support efficient service delivery
Picker/Packer Associate
Warehouse Workers
Los Angeles
10.2018 - 07.2021
- Picked and packed orders, ensuring accuracy and attention to detail for timely delivery
- Achieved daily productivity goals by efficiently managing tasks
- Operated barcode scanning systems for effective inventory tracking and management
- Collaborated with team members to optimize workflow and maintain order accuracy.
- Adhered to safety protocols while organizing workspaces
Crew Member
Popeyes® Louisana Kitchen
Los Angeles
11.2016 - 09.2019
- Provided professional and friendly customer service
- Handled high-volume orders promptly and accurately in fast-paced environment
- Packaged food with attention to detail, ensuring order accuracy
- Worked with team members to achieve service goals through effective collaboration
- Restocked supplies and maintained clean work areas
Education
Saito High School
Los Angeles, CA01-2015
Edward R. Roybal Learning Center
Los Angeles, CA01-2014
Skills
- Cash Handling
- POS Systems
- Cash register operation
- Customer Service
- Order Fulfillment (picking & packing)
- Inventory Control
- Barcode Scanning
- Attention to detail
- Fast-paced Operations
- Team Collaboration
- Conflict Resolution
- Reliability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Cashier
Arco Ampm
05.2024 - 10.2025
Customer Service Cashier
99 Cent Only Store
08.2021 - 05.2024
Picker/Packer Associate
Warehouse Workers
10.2018 - 07.2021
Crew Member
Popeyes® Louisana Kitchen
11.2016 - 09.2019
Saito High School
Edward R. Roybal Learning Center