Erica Lowery
AB Consultants
Pasadena
1
Language
1
Certification
2027
years of professional experience
Experienced security professional skilled in implementing safety protocols and managing emergency situations. Recognized for problem-solving capabilities and attention to detail, contributing to secure environments across various settings.
Detail-oriented security officer with over five years of experience in event and residential security. Known for reliability, effective crowd management, and collaboration with law enforcement to ensure safety and security. Keen on applying skills in dynamic settings.
Work History
Event Security Guard
8 Months- Monitored event premises to ensure safety and security of attendees.
- Conducted regular patrols to identify potential security risks.
- Collaborated with event staff to address crowd control measures effectively.
- Assisted in emergency response protocols during events, ensuring swift action.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Permitted entry with escort for approved persons into secure locations.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
Residential Security Officer
8 Months- Monitored premises to ensure safety and security of residents and property.
- Collaborated with local law enforcement during emergency situations for enhanced security measures.
- Assisted in maintaining accurate logs of daily activities and incidents for review.
- Trained new officers on standard operating procedures and emergency response protocols.
- Developed strategies to improve resident engagement in community safety initiatives.
- Conducted thorough investigations into reported incidents, providing detailed reports and recommendations for future action.
- Monitored surveillance feeds to ensure safety and security across multiple locations.
- Detected and reported suspicious activities to law enforcement effectively.
- Operated and maintained CCTV systems, ensuring optimal performance and functionality.
Service Technician
8 Months- Diagnosed and repaired water treatment systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on equipment, enhancing reliability and extending service life.
- Installed water filtration systems, following safety protocols and manufacturer specifications.
- Responded promptly to service calls, providing effective solutions in diverse environments.
- Documented service activities accurately, maintaining detailed records for future reference.
- Educated customers on product usage and maintenance procedures to promote system longevity.
Safety Specialists
2 Years 6 Months- Conducted safety audits to identify hazards and implement corrective measures.
- Developed and delivered safety training programs for warehouse staff.
- Collaborated with operations teams to enhance safety procedures and compliance standards.
- Monitored incident reports and analyzed trends to improve workplace safety initiatives.
- Led investigations on safety incidents, providing actionable recommendations for prevention.
- Implemented ergonomic assessments to optimize workstations and reduce injury risk.
Team Leader - CRM Operations
1 Year 3 Months- Supervised daily operations to ensure adherence to quality service standards.
- Trained and mentored staff on effective communication and conflict resolution techniques.
- Resolved escalated customer issues, enhancing satisfaction and loyalty rates.
- Collaborated with management to establish performance goals and key performance indicators (KPIs).
- Trained team members on performance metrics and consumer behavior identification.
Corporate Security Officer
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter suspicious activities.
- Responded promptly to security incidents, coordinating with law enforcement as needed.
- Implemented access control measures, verifying identification and credentials of visitors.
- Trained new staff on security policies and procedures for operational effectiveness.
- Assisted in emergency response procedures, ensuring compliance with safety protocols.
Education
Finance Certificate - Accounting And Finance
Skills
ID verification
Emergency response
Perimeter security
Security camera monitoring
Public safety
First aid training
Incident reporting
Body language analysis
Situational awareness
Crowd control
CCTV monitoring
Patrol techniques
Surveillance
Emergency awareness
Security equipment operation
Threat assessment
Bag searches
Physical fitness
Parking enforcement
Radio communication
Asset protection
Crowd management
De escalation tactics
Guest screening
Ticket checking
Customer service
Team player
Patrolling
Cooperative attitude
Professional demeanor
Data entry
Reliable and responsible
FBS Full-body scanner trained
De-escalation techniques
Reliability
Ground patrol
Active listening
Security team coordination
Physical stamina
CPR certified
First aid certified
Risk assessment
Problem-solving
Attention to detail
Time management
Multitasking
Certification
Security Guard
CPR
Power to Arrest
First Aid
Languages
Spanish
Professional Working
Timeline
Event Security Guard
AB Consultants
12.2025 - CurrentRead More
Residential Security Officer
AB Consultants
12.2025 - CurrentRead More
Service Technician
Kinetico Water Systems
08.2024 - 04.2025Read More
Safety Specialists
Amazon Warehouse
08.2022 - 02.2025Read More
Team Leader - CRM Operations
RDI Connect
11.2019 - 02.2021Read More
Corporate Security Officer
Acg Security Services
2015 - 10.2019Read More
Los Angeles Trade Technical College
Finance Certificate from Accounting And Finance
Read More