Erica Jones

San Leandro,CA

Summary

Compassionate and dependable healthcare professional with recent phlebotomy training and over 20 years of experience working with the public, children, and diverse communities. Seeking a phlebotomy position where I can provide safe, accurate, and patient-focused care.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Knowledgeable with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Overview

years of professional experience

Work History

Owner / Childcare Provider

Self-Employed Daycare

San Leandro, CA

01.2020 - Current

Provide daily care for children ages 0–5 in a safe, structured environment
Prepare meals and maintain cleanliness and safety standards
Support early childhood development including potty training and social skills
Communicate regularly with parents regarding progress and needs
Plan activities and outings to support learning and engagement
Developed and implemented age-appropriate curriculum enhancing child development and engagement.
Managed daily operations ensuring compliance with health and safety regulations.
Established strong relationships with families promoting open communication and trust.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Instructional Assistant / Paraeducator

San Lorenzo Unified School District

San Lorenzo

08.2005 - 02.2020

Supported teachers in classroom instruction including special education settings
Assisted students with focus, learning tasks, and behavioral support
Helped maintain a structured and positive learning environment
Escorted students safely to and from classrooms and activities
Worked closely with staff to meet individual student needs
Supported classroom activities, enhancing student engagement and learning experiences.
Assisted educators in implementing lesson plans and educational programs effectively.
Facilitated small group instruction to reinforce key concepts and individualized learning.
Collaborated with staff to create a positive, inclusive classroom environment.
Monitored student progress, providing feedback to teachers for targeted interventions.
Trained new instructional aides on classroom protocols and best practices for support.
Led initiatives to improve communication between educators, parents, and administrators for student success.
Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Provided support during classes, group lessons, and classroom activities.
Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
Supported student learning objectives through personalized and small group assistance.
Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
Implemented behavior management techniques to maintain a positive and focused learning environment.
Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.

Education

NHA License Certified Phlebotomy Specialist -

National Phlebotomy Specialist Training

Santa Clara, CA

05-2026

High School Diploma -

Berkeley Adult

Berkeley, CA

01-2004

Skills

Patient care and communication
Specimen collection preparation (phlebotomy training)
Infection control and safety awareness
Working with children and special needs individuals
Strong attention to detail
Customer service and conflict resolution

Time management and multitasking
Customer relations
Small business operations
Relationship building
Verbal and written communication

Additional Experience

Over 20 years of customer service experience including roles with major retailers, group homes, and running a small business serving the community.

Timeline