Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ERICA IRNGAUT

Iqaluit

Summary

As results-driven professional with extensive experience in implementation, led successful integration of various systems and processes to improve organizational productivity. Known for strong focus on team collaboration and adaptability to changing needs. Proficient in project management and process improvement, with reputation for reliability and results orientation.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

21
21
years of professional experience

Work History

Implementation Officer

Nunavut Tunngavik Inc
07.2023 - Current
  • Evaluated new technologies to drive continuous improvements in implementation processes, ultimately enhancing client satisfaction levels.
  • Provided exceptional customer service, addressing concerns promptly and fostering long-term relationships with clients.
  • Adapted to evolving client requirements by remaining flexible and accommodating changes in scope, budget, or timelines as needed.
  • Conducted post-implementation reviews to identify areas for improvement and implement best practices throughout the organization.
  • Played an integral role in the successful completion of high-profile projects that significantly contributed to organizational growth and profitability.
  • Enhanced project success rates by monitoring progress, identifying obstacles, and implementing corrective actions.

Receptionist

Nunavut Tunngavik Inc
10.2021 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.

Administrative Assistant

Government of Nunavut
06.2018 - 07.2021
  • Managed files for the tram, continuously updating and organizing records
  • Supported team with expert administrative support, filing all records and coordinating appointments
  • Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
  • Assisted with projects, organizing physical and digital files for proper tracking and required recordkeeping

Hotel Management

Co-op Igloolik
03.2015 - 06.2017
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Met customer needs consistently, closely discussing each person's needs and how best to meet each one

Office Administration

Co-op Igloolik
05.2005 - 07.2015
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Met customer needs consistently, closely discussing each person's needs and how best to meet each one
  • Trained new team members in the office, ways to exceed performance expectations

Cashier

Co-op Igloolik
08.2004 - 08.2006
  • Handled online order pickups, locating items and helping customers move bulky purchases to vehicles
  • Assisted customers with diverse needs, including locating items and navigating different retail processes
  • Enhanced customer satisfaction by inquiring about services and offering additional assistance
  • Maintained clean and orderly cashier area, removing spills, picking up trash, and restocking shelves
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Reconciled and deposited receipts, posted accurate payments, and updated accounts
  • Remained calm and level-headed to effectively resolve challenging customer situations
  • Trained new retail team members in customer-focused strategies, maintaining high team standards

Education

Ataguttaluk High School
Igloolik, NU

Nunavut Arctic College
Igloolik, NU

Nunavut Arctic College
Iqaluit, NU

Skills

  • Software implementation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Multitasking
  • Reliability
  • Team collaboration
  • Active listening

Languages

English
Native or Bilingual

Timeline

Implementation Officer

Nunavut Tunngavik Inc
07.2023 - Current

Receptionist

Nunavut Tunngavik Inc
10.2021 - 07.2023

Administrative Assistant

Government of Nunavut
06.2018 - 07.2021

Hotel Management

Co-op Igloolik
03.2015 - 06.2017

Office Administration

Co-op Igloolik
05.2005 - 07.2015

Cashier

Co-op Igloolik
08.2004 - 08.2006

Ataguttaluk High School

Nunavut Arctic College

Nunavut Arctic College

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ERICA IRNGAUT